Board meeting[David Ramos]David Ramos Okay, I just need to sort out Alison. I don't know what the problem is.She can hear us, but we can't see her, and she can't speak to us. It's a bit strange.[Maria]You changed the laptop, didn't you? No, no, no, no. It's because I was going to fly back.[David Ramos]Yeah, she's flying back. No, she's flying back in. She's never ever had a problem.She's one of few people who has never had an issue with a laptop.[David Wilkes]I don't know what the problem is. What should I do?[Maria or Janet W]There we are.[Alison]Can you hear me?[Maria or Janet W]Hi, Alison.[Alison]You can hear me?[David Ramos]Yeah.[Alison]I had to go out and come back in again.[David Ramos]Yeah, it's your laptop, not your phone, right?[Alison]Yeah.[Maria]Okay, correct. Perfect. I think that they fell on the ground.[Mike Houston]What's going on over here, Alison?[Alison]Sorry?[David Ramos]I don't know what's going on over here. It's more than I expected on the call. Okay.[Maria or Janet W]I'll send you some pictures. Okay.[David Ramos]Yeah. We lifted up all the bermuda grass around the cutting ring on the front. Yeah, that's been done last May because it was very infected.So, we wanted to get that fixed. So, yeah, that's working on. I'll send you later.I went yesterday on the call. It was very quick. So, I didn't send you any pictures.But I'm hoping maybe this afternoon I can go and take some pictures.[Mike Houston]Oh, yeah. I wonder if we should all just keep going.[Maria or Janet W]Yeah.[Mike Houston]I think we'll just keep going without David for the moment. He's running a little late. So, he's definitely going to be here.So, apologies. We're all here. Thank you all.I'm sorry. Apologies. Steve Kitt, as Drain Captain.[Alison]Mike. Can I ask from us three on Zoom that you all speak fairly slowly for us?[David Ramos]All right.[Alison]Thank you very much.[Mike Houston]That was very difficult for me. But, okay. I'll try.[Alison]Yeah, I know it's difficult for you, David.[Mike Houston]Okay. Approval of the minutes. Are you all happy with those?[Maria or Janet W]Yes.[Mike Houston]26 June.[Maria or Janet W]Yeah.[Mike Houston]That is a rising review of the action list. Maria, are you going to go through the action list? Or Barry?[Maria]Barry should really do it. Okay. Yeah.Sorry.[Mike Houston]The action list.[Maria or Janet W]I'm giving marks out of 10.[Maria]We're not going to get it up there. Can you bring Action World up?[David Ramos]That's the problem. I'm connected remotely. That's what I should tell you.I'm connected to my PC right now. That's what I want to do to run it. So, if you've got it, then they've all got it on their own screen.[Maria]And we can go through it right now. Okay. Yeah.So, if we can – beg your pardon. So, if we go into the drive and we can go into the action log.[Alison]We didn't get the traditional action list. Is that correct?[Maria]There's an action log in the – what? Did you get onto the drive and there is an Excel action log in there?[Maria or Janet W]Yeah. It's not actually in the action log.[Maria]Oh, I'm sorry. I don't understand it. So, can you help me?[Maria or Janet W]In the action log, we've got assets, fixed assets, assets. Yeah.[Alison]The actual log wasn't there.[Maria or Janet W]Yeah. So, you need to go into board meeting, final draft at the moment. And we'll sort this out.[Mike Houston]Okay. Yeah. Thank you.We've got the action list.[David Wilkes]What?[David Ramos]Can you help on this? I'm not there. Okay.So, it's – I'll look it up. So, it's a very good-looking action log. Oh, there it is.Oh, there it is.[Mike Houston]It's very good to see that. Is that the one that starts on the 34?[Maria or Janet W]I don't know which line.[Mike Houston]It's pretty good.[Maria]So, you're going to the old board meeting and the action register, I think. I don't understand.[David Ramos]And what – because we're going to get here, aren't we, on this one?[Mike Houston]I'm looking at it. I'm looking at it. Yeah.Action 125. Is that what you've got on there? If you don't go up on the card.[Maria or Janet W]Yeah. Action 93, 125.[Alison]I can see the actions from the previous minutes that you've added on to the previous minutes. Will that be enough?[Mike Houston]Yeah, we can go through those to start with, I think. But we should have an action list here.[Maria or Janet W]I've only got – Can you all see it now?[Mike Houston]Okay.[David Ramos]Can you all see it on screen? Do you notice that?[Maria or Janet W]Yeah. Thank you.[David Ramos]Okay.[Maria or Janet W]You can see it on screen.[Alison]That's the SA, though.[David Ramos]That's the SA. Okay. Are you putting it up there or – I'm putting it up.Okay. We've got SA action here. Let's see if I can get this.[Mike Houston]Are we going to put it up there?[David Ramos]Yeah, it's the problem.[Mike Houston]David can probably get it up there.[David Wilkes]Let's see if I can get this. Can you get it? Well, I don't know, but we need to correct it.Okay.[Thomas Idermark]It's uploaded now.[David Wilkes]One second.[David Ramos]I'm going to stop sharing.[David Wilkes]It's been an IT expert over the next four decades.[David Ramos]I wasn't using this one. I'm using the new one. I'm using the Excel one.So there's actually notes on the Earth, but not on here.[Mike Houston]Yeah, that's the thing. There's notes on that one every time.[David Ramos]Yeah, yeah, yeah, yeah.[Maria]Can you just go back, please, and see what we can do on the Earth? It's going to be easy. Yeah, I think you've got the action note.I should have had all of these items in there.[Mike Houston]Is that one?[Maria]I've got it.[Mike Houston]It's two. Oh, that's right.[Maria]I need to go to the other board. No, no, just click on the other board.[Thomas Idermark]But it is on Google Drive now. Yeah, it is on Google Drive. And then you've got...Yeah, I have it. No problem.[David Ramos]Sorry, I'm in the middle of the camera, but I'm trying to listen to you. And now we've got... The actual lock.Yeah, so we've got...[Maria]That's on there.[David Wilkes]This one.[Maria]Yeah, yeah. Just to explain, what I've taken is taken the action registers, and I've put them all into one Excel spreadsheet. It has exactly the same code number.And the idea is this then becomes a shared document rather than multiple Word documents. That was my intention. And so I apologise if there's confusion.I think what we've got to get to there is... So now if we actually go to the minutes, you can then scroll down to the item 93, and then that will be the latest information.[Alison]I think, Barry, I'll need a couple of lessons when I've come back, if that's all right.[David Ramos]Yeah, I'll help you.[Maria]It's okay.[Alison]I can't see anything at all.[David Ramos]No, this is the problem, because I'm connecting soon, and David is running that. So I'm... Let me see if I can share and explain this.Okay, just one second. Okay, this is feeding problems, but it's all...[Maria]It's all good. Just one second. I'm going to share.David, can you open status on there and just click open and close.[Mike Houston]So click all. Is it sorted? We can't sort it by SAU and SAS.It is sorted by SA and SA. It's sorted by SA and SA.[Maria or Janet W]It's a real SAU.[Mike Houston]It's a real SAU, yeah.[Maria]It's... Is it just in order? Orders are going.What we can do is we can just click on SAU, let you go from number...[David Wilkes]Status or number?[Maria]This one. So, yes.[David Ramos]Okay, you can see it now at home, yeah?[Maria or Janet W]No, we can't. Yes, I can.[David Ramos]Yeah, you can. It takes you seeing it, so please...[Mike Houston]Which one is SAU? Oh, no, that one's not going to work. Sorry.We're just going to have to run through the numbers.[David Ramos]Yeah.[Mike Houston]SAU. We're going to 93. We're going to 93, which is the G1 input.[David Ramos]That's it.[Mike Houston]That's it.[Maria or Janet W]I'm back at two now.[David Ramos]Yeah, okay, okay. Let me see if I can get the other one.[Maria or Janet W]That's it.[David Ramos]All right. Okay, let's just start going on there.[Mike Houston]It's got 93, David, can you... Yeah, hold on just a second. Yeah, okay.It says David Ramoson to... meeting with Tlefas Single Source Information. What do your notes say here, if they will...[David Ramos]No, they do. I'm waiting to see where... Ian's had a meeting, Robert's had a meeting, and Ian's back now, we're going to have a chat this week, see where we are with...[Mike Houston]We'll get to that in this report, if not, I think we're already forwarded this week. Okay, all right. That's 93, the next one's 120.System wishlist, that's closed, is it? That is with 93, okay. Action one, two, five, waiting for blocker room renovation.That's in progress at the moment. That's in progress, is it? Gary's doing a very good job there.Okay, who's doing the ladies? Are you doing the men or the ladies? No, Janet's doing the ladies.[Alison]That comes in Janet's report, doesn't it?[Mike Houston]No, this is the men's locker room.[Alison]Yeah, I know, but it comes in the captain's report, if you read it.[Mike Houston]I have read it, but there's not much going on with the men's locker room, I don't think.[Maria or Janet W]No, I don't think it started, the work in the men's locker room. We're waiting for Julie Harris to come back.[Mike Houston]Oh, you're back there, all right. Okay, well, that's not a problem, then let's move on. The buggy rental project's closed, the one, two, nine new members campaign.David, are you going to talk to that with your report? Well, you've read what we're doing. Yeah, okay.So, that's fantastic, there's a new type of equipment. So, one, three, oh, the development of the golf academy closed, all right, don't worry about that. One, three, one trial timekeeper, members golf flights.Janet, I think that's back with you and Steve.[Maria or Janet W]Yeah, but I don't think that was discussed at our meeting, but I do think we were going to write anyway to the organisers of each competition and tell them about the slow pace again.[Mike Houston]Okay, so we'll leave that with you. I mean, I think it can probably come off this, it was really a suggestion we made to your committee that it might help in terms of speed of play.[Maria or Janet W]Right. It does also, Janet, form part of the response that we're going to do to Joseph Zuermeyer. Yeah, I've seen that, yes.The slow play. And one of our responses was that the starting of a timekeeper within the four ball was being prevented. Right, okay.I think we discussed that, not at the last meeting, but at the meeting before. I think you did, yeah.[David Ramos]Well, it's not everything.[Maria or Janet W]Right, well, I've got it on my list.[Mike Houston]That's a good one. 134 was the concern over the lack of share sales. Action discussed September board meeting, so we can move that on, because we wanted to give it a bit of time.Action 135, member conversion from introductory membership. David, you've given us some information on that, haven't you? Yeah, you've got that in my report.In your report. Yeah. So we can have a look at that.We want to have a bit more detail in your report. 137 was slow play timekeepers. I go to the fourth one.Clubhouse decking, we're sorting out. That's been painted as we speak, and then it's a bit of a project after that. New emergency breakdown, and that was just to try to give members advice that they have to have it done by the 1st of January next year.[Maria or Janet W]Interestingly, coming down through Spain, we saw a lot of them. Yeah. People are already using it.[David Ramos]I can maybe include it in my newsletter.[Maria or Janet W]I think it's a probably overhead matrix.[Mike Houston]140 is the shared diary.[Maria]So I can just speak to that. Basically, I try to use Google Drive to get the action log in and a common desk in Excel, and also using Google Calendar. They're going to be teething problems, and again, when everyone's back, I will sit down and then at least try and explain what I'm trying to do.The whole objective is to have everything in one place so that we have routines of how things get updated. So that's, again, work in progress.[Thomas Idermark]Next step is to have an individual meeting with everybody to make sure that they understand. That's good. I have one question, Mike.Yes, Steve. I think that you can go into that work together with Barry. I'm going to have the board wheel also included there in the diary.I mean, in what certain meetings you have specific things like budget preparations and budget decisions and strategy and so on. You know what I'm talking about.[Maria or Janet W]I thought it would be more dated.[Thomas Idermark]Put the whole calendar in.[Mike Houston]Yes. I agree. Okay.I don't know if there's any other matters arising from those outside of the actual framework. From the management accounts. David, I just wanted to ask, David Wilkes.David, do you know your, the FEI, you know, the five or six things from FEI, are they an SA question or are they… SAE. SAE.Okay. Because I see they're in the SAE minutes. You know, the four things, the five things that we've got done, and then they're actually planned.We probably just need to get them under SAE. Okay. Because it is an SAE issue.They're interesting.[Thomas Idermark]A small question, Barry. Sorry? A small question.Yes. When we are doing this, you call it the kin register. Is this a new register?Can it be part of the data register we were talking about before in one place?[Maria]I'm sorry. I don't quite understand what you say. What do you mean?[Thomas Idermark]I was thinking about in case of emergency people and so on.[Maria]That's a separate item. So, well, we're looking here about the board documents, board calendar, et cetera. When we talk about the next of kin register, that's work in progress.What it basically means is we need to log information somewhere so that if there's an accident on the course, that person is contacted. And also the secondary problem is when someone dies, takeover of share, et cetera, et cetera. So that's a different place, a different action.So we have a separate action on that.[Thomas Idermark]Okay. So it means, if I understand it correctly, that you have more than one register. I was thinking about to have one database for members and shareholders, including this information.[Maria]Again, your question is simple, but it's very difficult. We have multiple databases today and that's not going to change in the short term.[Thomas Idermark]So that's an action we haven't started on yet. Exactly. Okay.Thank you.[Mike Houston]Is there any other matters arising from those minutes? I've had a look. I think most of them are probably going to get covered.[Alison]There was one item that comes in under there where Ricardo had asked about the out-of-bounds area down the left-hand side of the 12th. We've looked at it and we've marked it out, but I'm told that Ian Matches wants to have a look and obviously he's only just back. So once he's had a look, that will be put in place.Thanks, Alison.[Maria or Janet W]Yeah, he's playing on Saturday to have a look.[Mike Houston]Okay. All right, we'll just move on into the managing directors report. Okay.And I think having not been here for a couple of months now, it's probably worth just going into a little bit of what I'm doing on Reddit now, but just giving people a good feel of what's going on. We'll start on what's arising.[David Ramos]I mean, you asked about the relation between introductory members and shared purchases. Slowly. Okay, yeah.Sorry. So, I mean, the correlation is pretty obvious over the years. We always have encouraged people to take the introductory so they can have a taste for the club because our retention level has been very high.But there seems to be a slowdown, not just at Paraíso, but other courses in the area seem to be selling less memberships. Property is still selling a bit slower, but there is this drop. I was quite surprised.I spoke yesterday again to the manager of Atalaya because the Old Coast now is in good shape for the first time in three years, probably. And their sales are much lower than last year, and yet they haven't increased the entry fee or anything. So, at the beginning, I thought, yeah, we could have to do with the fact that now for a couple, it's 39,000 to join in the first year Cs.Atalaya has an increased prices and also has seen a drop. So, how do we want to handle this? Well, I think this new beginner membership, we've already had four of these, which are complete beginners.They come to the range. They're having lessons. I think that's a good way forward.The campaign that we're going to launch, which you can see below, I mean, it's not much money. I mean, 450 in online marketing. The other thing, like a club like Los Naranjos, four years ago, I know they had around 100 grand in online marketing.So, it's peanuts compared to what people spend. But we're going to be quite precise. I mean, I don't normally go along this route because it's quite aggressive, but I'm not going to go there.We're just going to give it a shot. And basically, you're going to search Naranjos and you're going to get an ad for Paraíso. You're going to search Atalaya, you're going to get an ad for Paraíso.It's what hotels do. It's what other businesses do. Some of our competitors do it when you search Paraíso.I think it's a little bit rude. Someone's looking for my name, but it's like a rental car. I didn't donate it to business.And it's not so much for the Greenpeace side of things. It's someone looking for, I'm thinking of joining a golf club. On the Greenpeace is where most people do it, as you can imagine.So, we're going to see how this, the good thing about doing it online, as you know, is that we can take metric. I can put an ad on a magazine or we have a billboard on the road. I can see thousands of people see the billboard.I don't know how much conversion is brand awareness, which this also does. But I can't quantify. With this, I can see, well, the people who go to our website only spend six seconds on the membership information site.That means something's wrong. It's not attractive. This is how, this is why I like this sort of thing.So, I like the metrics I can get from it. I'm actually quite keen to see how it performs.[Alison]How many introductory members have we got at the moment?[David Ramos]I need to look at that data. Just give me a second. Let me get it out.[Thomas Idermark]Another question, David. Yeah. Atalaya, you're writing here that Atalaya has a lower cost for the shares and even for the joining fee.Have they had the same drop as well as we have had or are they on the same level as the year before?[David Ramos]The problem I got is Atalaya have been always a little bit difficult getting data in terms of actual numbers. They tell me more or less, but not, the exact amount. I do know the last year, he claimed that we probably sold double what he sold and so did the year before.But again, he blamed the only cause not being in very good shape. They've had some troubles, but this year, he tells me they've dropped on last year. So, I estimated last year he did about 20-odd shares, 25 maybe.So, this year, it's probably around 12 and we are on eight at the moment. And two of them are pending to do the transaction. They signed private contracts.[Thomas Idermark]For me, it means that it's not the price only.[David Ramos]No, no, absolutely. I don't think it's only the price. I mean...It's the market. What we need to realise, I mean, at the moment, the market is a little bit divided. You've got the high-end clubs like Grisas and Eloa, which have got entry fees of 24, 27 grand.Yearly fees of three grand at Grisas at 2,800. Grisas have heard they're getting shares back. They've already used a number of shareholders there.And then we've got others like Atalaya and us, maybe in a way Guadalmina, which is somewhere in between in pricing. We are fighting for a different type of market. So, I think the market that we are trying to get is a little bit tougher than that one that money is not an object.You know, people... When I sit down with someone who's thinking of buying a share with his wife and he sees that he's going to pay 16 grand entry fee, he immediately does the math in his head of how many more both is expected to pay in terms of years. Because that's part of the payment.Someone who's paying 28 grand for him and when it's a couple like 50 grand to join Grisas, they don't think like that. Okay? They're really not thinking.We live similar rates. And those who are trying to buy luxury and they're buying expensive cars, there's still a lot of them around. The ones who are maybe middle-based and looking at the property and seeing that something that would have cost 300 grand is now 450 and a club that was going to cost, I don't know, 15 grand for the two is now 30 grand.Those are the ones that we are having a hard time. I don't think Grisas and Aloha are having a particular problem at the moment or something like that.[Alison]What I was thinking was we normally convert roughly half of our introductory members and I know the captains were, when they were interviewing prospective introductory members, they were basically sifting out those that probably were never going to join. So one assumes on that basis that our introductory members that we've got a good proportion of those will convert, which is the reason I was asking how many introductory members we've got.[David Ramos]I'll give you that number. I just need to just promise because I'm on this new system, I can't connect to my PC at the moment. This is why I need to sort out something.[Alison]But that would just give us some idea of how many we might be able to convert before the end of the year.[Mike Houston]Yeah. I mean, I think the strategy is going to be we want to use the introductory because it's proven, I think even with these figures, David's given us percentage wise. Yes, have a campaign, but also be selective.We don't want any sort of character joining. We want to make sure that they're going to fit in. So it's an introductory, have a bit of a campaign, but keep the selectiveness in terms of the style of club we are.[David Ramos]Yeah, absolutely.[Mike Houston]I mean, this comes and goes.[David Ramos]I mean, I already told you over the last few years what was happening in Tencent. We had 59 members, which was a big, big bang for us. Marketing-wise, sports-wise, we really nailed it in terms of conversion, new members, even at the price.That wasn't normal. And I don't think it was actually sustainable to continue at the pace of 40 new members per year. They're younger, they play a lot more ball, and they're putting a lot of pressure on the members' times.Now, I think for the first time this October, November, between what we've done in increase of times and the reduction of these, not the stability that we've achieved, I think it's only a better experience for the existing members. In every golf club, and I've been talking to a lot of managers about various things lately, the more members, the more pressure. Members historically have to complain, oh, there's too many visitors, look at the society.But the reality is the most pressure you have in golf clubs all over is the most members you have there at the same time, trying to take the same times. But you can't say, oh, there's too many members. Well, you remember it.You sound stupid if you say that. But it's traditional. I can't tell, but I think that's...You got that? I got that. It's moving on.Okay, perfect. In terms of business and numbers, numbers are very good. We caught up over...We are now finally in a better position than compared to last year because obviously we had all that rain and closure during high season. Now, numbers have been good. Numbers in summer have been good.The average green fee has increased. If you need to know the number, I'll need to go into my computer, so I'll give you later. You can see on the sheet of everything, all the average prices are going up.Like I said. Yeah. That's right.Okay. Right rate for the other courses, where we're still in line. Online booking is still looking good.Yeah, that's right. And then we'll move to a share transfer, which as you can see over there, Lars and Annette are selling. They've done a private contract.It's still not... They're going to continue paying until the end of the year. I'm in correspondence with both the buyers and them, so the transfer will happen at the end of the year, but they've already agreed to sell.Okay?[Maria or Janet W]How many shares are there on the market?[David Ramos]20... Wait, 21?[Maria or Janet W]But 19 in the...[David Ramos]Oh, yeah. Sorry. Yeah, because I took those two off.Yeah.[Thomas Idermark]The buyers here, they are confirmed buyers.[Mike Houston]Yeah, yeah, yeah. Okay. There's a strong pressure over here, isn't there?Are we... Do you want me to continue? I don't know where you want to do this.[David Ramos]Normally, I stop there for us.[Mike Houston]It's fine. Okay. Right, so that's that.Do we go to accounts? David. If you want to go with that, we'll put David up to that point.Accounts.[Maria]Janet has not got a copy of the chat, so no problem sharing.[David Ramos]Yeah.[Mike Houston]Can Janet see these? Sorry, Janet, we need to give you some information.[Maria or Janet W]Okay.[David Wilkes]So, if we start with the operation income for the month of July and August, typically quieter months, we get probably more direct bookings than we do tour operators, just timely in. And you can see that's reflected in the income. We get that green piece, but the members fees, obviously, are apportioned month by month, so it should be pretty much in line.In line with what we had last year. Slightly more than budget. And accumulatively, to the end of July, we've got 512,000 before the entrance fees on new shares, compared to budget 500 and last year, 492.So, slightly ahead. Obviously, no entrance fees during the month. So, it remains relatively quiet from the initial impulse we had, in terms of where we had 90,000, I think, in the first quarter.And it's moved up to 103,000 year to date, July, compared to a budget of 126, compared to last year, where we had income of 176. So, you can see there is a decline in the entrance fees that we're collecting this year. It will impact the year overall, unless we recover towards the end.But typically, at the end of the year, when we're converting shares, that goes into the following year, doesn't it? That's why, I think, next year, the budget will have to be adjusted to that. Yeah.So, total management income, 615 to 625, compared to last year, 668. You look at the green fee income, I think the most encouraging line is the direct fees and green fee income for 18 holes. We're looking at 321 year to date, compared to a budget of 289, compared to last year, 266.Now, this is what we're looking at. We're hoping to achieve this, because with the direct green fee income of 18 holes, direct bookings, we generally get a higher rate than we do with tour operators. You see, with tour operators, we're down year to date from 381 compared to a budget of 391, compared to last year, 437.It's not great that those numbers are down, but it is encouraging that the direct bookings are increasing relative to the tour operators. We're getting a higher rate per round that they're selling. Overall, for the month, we had total green fee income of 103, compared to a budget of 96, compared to last year, 95.So, a good month for July. Yeah, yeah. Year to date, 884, compared to a budget, pretty much in line with the budget, slightly higher than a budget of 856, and higher than last year of 865.So, green fee income is still going very strongly. Other income, I want to say here, somewhere in here, we've got the sale of the buggy fleet. I don't know where that is now, but...Wasn't it in July, then? It wasn't in July, but it was reported earlier. So, June would be the number, somewhere in there.But we have other income of 184. Compared to a budget of 208. Obviously, the things like restaurant rents, it's slightly down from where we were last year, because last year, we were charging three and a half to the franchise agent.This year, it's 2.2 to the current in-house agent. But that's slightly down. We do have the sale of the buggy income in there.So, it must be the buggy and trolley rentals, where that income is sitting. But that is 30,000, I think, isn't it? So far, it is there.[Maria or Janet W]What have we done to almost double the needs of the driving range by landlords?[David Ramos]Terrible. Basically, we get a lot more people going out because the machine is better. I mean, it's not the decoration.The decoration is more for the photos to promotion, to do some promotion. But what happens is people now, they go with the car, they get a message every time they do, and they pay for 50 euros on the car. So, it's a little bit like the restaurant car.They might be practising more, because whatever the reason, it's generally going. I mean, the machine is much better. We pay for it.Point of sale. Well, because it's so inconvenient where the range is at all, really. I mean, you go out there.Now, you also can take a buggy. The range buggies are all over the place. We got it back, but it's making it more attractive.[Maria or Janet W]Yeah. Now, it's really good to see.[David Ramos]But that's not only members. That's members and business. It's a company.We have all that many members and we like to justify that. It's members and business.[David Wilkes]So, operating income, total operating income, years to date, pretty much in line with budget and slightly less than last year, but all pretty much in line. So, 1.7 million years to date compared to the same in budget, compared to the same last year. Salaries, pretty much in line.Both, it's a small increase from last year and slightly down on the purchasing numbers. 14,000 down on purchasing numbers. No, no, we've got less staff.[David Ramos]It's as easy as that. So, basically, we've got less staff. We've got the guys at the tenancy league.As you can see in my report, some of the employees. Paola has changed. He passed on Paola.We've only got one of them, which is the other Paola, who just started. People know Laura at the office, but we are below, and I need to say that.[Alison]I know people are chatting last time.[David Ramos]Look, I'm talking, that's why I called the guy out earlier, telling a nightmare. It's very difficult to get people for the clubhouse and ground staff.[David Wilkes]Okay, trolley repairs, as you'd expect, is lower than budget with the new fleet that we have last year. Repair and maintenance to the course. Now, in July, we had to do an adjustment to reflect the fact that Time Golf was included in June, but it was recorded in July, so we've taken that out, and it was in June.But year-to-date numbers, 262 actual year-to-date compared to a budget of 257 compared to last year in 241. So, in totality, the course maintenance is pretty much in line with what it was last year, and according to what we were planning, there's various ups and downs going down, if you go down, run down here, but pretty much in line. Repairs and maintenance on the course, this is where we've come a little bit out of sync.20,000 incurred in July. Bar floor area is 13,000 of that that was installed during July, and that is pretty much all of the overrun compared to budget. If you look at the year-to-date, you've got 98,000, so there's various items in there which make up that.Repairs to clubhouse roof, wall, water, deposit, bar floor area is 51,000. Restaurant equipment, which needs to be inventorized, which we're working on there, 15K. Course size, we've put up 3,000.So, 98,000 year-to-date compared to budget, so it sits compared to 41 last year. So, we have been investing a lot this year obviously on the kitchen and restaurant area. Are we doing those documents?[David Ramos]Yeah, well, first I've done the 148-3, which is now morally finalised. I feel like the former, and we'll move on to the other one when they are complete.[Mike Houston]Because clubhouse is a critical one, I think, with a lot of stuff in there. Yeah, but the clubhouse is still not finished, eh? Yeah, but that doesn't mean we can't start with the approval process.[David Wilkes]Going forward, water continues obviously to show a big, large increase to the prior year. That's because the additional charge that we get of 8,000 started in about this time of year, last week, July? Yeah.June, I think. But essentially, we have the normal water cost, and then in June in 2024, we then take our share of the overall repair cost to the water system in the surrounding area, which is 8,000 a month. And that's continuing throughout 2025.That's the year to stay for the year, for the near future. Yeah.[Mike Houston]That's the year changing that.[David Wilkes]So that's why we have such a significant increase in 2025, because that cost us every month, and that last year, the donor just started, we only had one month by the time we got to July.[Mike Houston]Significantly, the airborne budget has rolled out at 74 versus 59. Yeah. Is that an incorrect budget?[David Ramos]Yeah, probably didn't estimate it right. It's a little bit difficult to estimate that one at a time. Possibly.Yeah, but it means we're looking. Just average, but maybe you can say, maybe if they started in June, it's actually going to be alleviation then. But this is what we can calculate now by month.The problem is whether we use or we don't use the water, we have to pay that back. I'll tell you again, I'll tell you about this. They've got a much bigger problem because they double and they take more than double that.[Mike Houston]So a lot of clubs are really struggling at the moment. It would be good to understand that there's a fixed cost. Okay.And then there's a variable based on what you use or?[David Ramos]No, because we use the minimum, let's say required. Very rare that we overwater like other courses. We pretty much it's a rate.For next year, what I would do is I'd check every single month and do normally for certain things like that, whether it's like petrol divided by 12, then obviously certain must use more petrol out there. But with the water, it's been a difficult one with the change last year. And this is like regulated by the fundamentals here.But we were a group of clubs which I told you about trying to take action, legal action against them because they did it at the time when we couldn't even water. Last year in June, we couldn't, there was too much incompetency. So that's not going anywhere.People are a bit afraid of going against the authority because then you get the black hole. But what everybody's doing is trying to adjust the number of hectares you declare you're watering to. Mainly because we already, according to ProGraphico from last year, we actually spot on 40 hectares.Other courses, 50 odd, even though the only watering, they're watering less. They declared in the day, even the clubhouse as a counteract to get the right to get more water when water was cheap. Now once it's very expensive, everybody's trying to cut saying I don't want so many hectares.So I don't think it's going to move. So I can do a much better estimation for next year. For now, we have what we have.[Mike Houston]Okay.[David Wilkes]We went down here. Insurance, you can see it's pretty much in line with last year. I think the budget is probably, once again, understated for this particular year.There's no fundamental change in the insurance cover that we're taking out this year compared to last year. The only thing, we got the Hillcocks because three extra grand.[Maria or Janet W]Yeah.[David Ramos]It's almost like 1,000 from that. So the insurance, directors' insurance is much more expensive.[David Wilkes]Yes, but we've got this 15,000 overspent of budget. So I suspect the budget is probably a little bit lighter. Oh, yeah, yeah.It should be more in line with last year because we weren't expecting any changes.[David Ramos]Yeah.[David Wilkes]Interest costs, there was an adjustment they had put through because we would pay some as an intercompany loan. So the loan is less than what we thought at the start of the year. And that's running through, so an adjustment was put through in July to rectify that.So the cumulative we had cost the year, we ended up with the right charge and it's being allocated. Then you can see there last year, this time last year we had 38. It was a reduction in the loan.We've got 20,000. The rate is the same as what it was last year. So it is a reduction in every year.But we capitalised the loan and that interest cost will disappear. So it's dependent on the time of when we do that. That we'll just talk about later.Increasing depreciation is obviously that. More assets was the new buggy fleet. The old buggy fleet was fully depreciated and we've got the new purchase lease to put in the first quarter.That you would expect it to be higher than the prior year for that reason. Total operating expenses pretty much in line with budget and it's 100,000 higher than the prior year if we combination the work on the purpose. That gives us operating profit for the month at 41,000 compared to the budget at 15,000.So we've exceeded that by 26,000. And we've achieved a better result than last year which was 23,000 at this time of year. Cumulatively 194,000 year to date compared to the expected budget to 23,000 which is 130,000 less than the prior year.I suspect this trend is going to continue to the end of the year. We're going to be slightly less profitable than we were last year.[David Ramos]I think this is where income is going to be performing better in terms of activations. Even with the campaign it's going to be quite difficult to get that many to recover from the amount of entry fees we had last year. But with visitors we're fine-tuning the strategy of spending more in September but because we've got all this time for rack rates and the demand and other causes in the area we're probably going to go increase the rack rates to 150 without bugging instead of 130 we had last year.Hoping we're going to get away with some good numbers there. But with the members it's something you prepare for the following year. Now it's a bit hard to manoeuvre.[David Wilkes]We've had the recognition of the cost of the paid experience is going to be a project cost. There's a flow-in showing that Salvador didn't receive the annual invoices until the end of July so at the time we did this June close he probably should have done the call for the cost of the work done on the green in June but he didn't have sight of the invoices he didn't put an estimate in the due account. So they've flowed in to July when he received the invoices he put them there.So that's essentially the work that's done on the A3. That's that 24,000? Yeah.Which gives us the net profit of the popular 180,000 year to date compared to the budget for 2023 slightly down. Once again that's work on the flood balance which has been expensed compared to last year's 370. So quite a large difference by this time of year down there.That's probably going to be reflected in the year-end as well if he's going to flow through that same rate item. Bank positions we're looking at cumulative cash position of the group of 1.7 million which is we're still holding a million in holding company accounts but between the cashier and Santander and in the operating entity we've got 700,000. We're also including the restaurants bank balance here going forward and we're showing 12,000 at the end of July.Obviously July and August for the restaurant is quite a month. We borrowed a further 15,000 from the golf club for the restaurant to make sure that we get through to the end of August with the payroll. Obviously Pablo's costs are flowing through in July as well.In July we always get the quarterly payments, the VAT for the withholding tax and social security so it's quite a heavy month from a cash flow point of view for both the club and obviously the restaurant. So we thought it would be prudent to make sure we get through to August. I think it is a very short term loan.So as soon as we get to September or October we should be able to pay that back. We have paid the wages in August based on the VAT we had. We still have 30,000 in account after paying the wages this month so once we pay social security it will go down to 20,000.That 15,000 was the quarterly measure but we are going to end up with about 20,000 probably by the end of the month so it still includes that 15,000 didn't it. Come September, October the cash flow should improve across the board for the club and the restaurant. Receivables we need to talk about easy.Golf clubs club across know you spoke to them during the month David because as you can see here this is March when we got it down to 16,000 and then of course the subsequent month June and July it's actually increased over that period which means that not all of the current golf that's being played. No there was a group that was[David Ramos]decided to pay they also have groups that come in and they also get invoiced but actually yesterday I mean let me see he paid on the 30th of June 2,950 you can see that there coming down there okay then I got 500 in July 500 another instalment another instalment on the 30th of August and then from that bill that he owed and let me just go down one second 2,480 there's one on 2,480 no no you don't see the actual invoice okay there's one on 2,480 which he missed in April which he's paid this week it must be[Maria or Janet W]yeah[David Ramos]this week we've had one on 730 one on one plus on one on 750 yesterday and he is going to continue[David Wilkes]paying in that the 500 he pays on a regular basis against the old data obviously it should have been 2,500 yeah so if you go back to 2023 when this issue arose you can see here this is where this you can see in January 2023 easy golf tours had a debt of 3,900 okay and then across that year the debt increased to 28,000 by the end of the year and the problem the problem he reports to us arose in September was that Solheim Cup when he when he agreed to he got himself into some financial difficulties by purchasing a hotel rooms and so on that led to financial difficulties ever since then his debt has been increasing because he hasn't been able to pay that that which arose during that year so forevermore we've been trying to get into repay this debt of 27,000 which is now down to 16,000 as of July and that's what the as of August yeah yeah so that's what we're trying to get into pay off that original debt that arose in that period for that reason but you can see in the in the old days he used to be you know a small debt and has departed from that over the last two years and has gone into bad habits he's reneging on his current agreement with us and he in addition to that he gets preferential rates against all of the other green fees that we sell even against our best tour operators it's still getting a preferential rate um so you know when we saw his write up in his article that was on him yeah but[Alison]he's responsible[David Wilkes]for that no no i agree with that but he didn't write we do a lot for this guy does he pay in cash now he pays on his visa he brings his visa cards in he's got multiple visa cards so i think the cash that he takes from this golf he uses[Mike Houston]that to balance his footballs when he comes and plays he pays 100% of what he earns us for that day yeah[David Wilkes]and he comes the day after not on the day he collects the cash the cash he keeps yeah he'll come back the next day with his credit card and he'll give us five of them he used to be two and a half thousand now it's five of them[Mike Houston]and for the expense of all the green fees on the day he collects[David Wilkes]the cash he walks away with the cash and he comes back the next day with his credit card and pays on his credit card[Mike Houston]and some of the times he's not doing all of that either by the looks of it because his account is not going down[David Wilkes]that's what we've been trying to analyse in terms of what he's actually paying and what he's not paying but clearly he's struggling ever since 2023 when he used to be a normal level of debt for his activity on a month-to-month basis it's now[Mike Houston]escalated to what it is now you've had this apology now do we reset do we do we[David Wilkes]reset do we reset do we reset do we can't do that maybe we'll lose what money he owes when David's been trying to manage the recovery of the debt but its this is challenge this is a lot of work the only problem i see is[David Ramos]slowly he did made that mistake if we go down it will[David Wilkes]Well, we've looked at this company in the UK and it's insolvent.[Mike Houston]If you decide to move him out, you're always right in the middle.[David Wilkes]Yeah, you're right.[Mike Houston]That's what we need to accept now. Let's fully provide in the accounts.[Maria]The only thing I would say, I really get the cash, but if he's in a cash difficulty, he's not able to repay the cash. But I would say that within 24 hours of an event, he must pay everything, plus have a place. I'm just thinking, in his...[David Wilkes]He agreed, we signed the agreement, we documented last year, we got him to acknowledge the debt he owes and to agree to a repayment plan. We're helping him, so he can pay £2,500 a month. He signed that, both parties signed it last year.And he's renamed on that. So he's now paying £2,500 a month, which would have got the debt down by the end of last year. He's now paying £500 a month.[Maria or Janet W]Does he have any assets that we can...[David Wilkes]He's very frustrated because the buggy deal for him would have got him out of this situation. We're trying to help him with other buggy arrangements. We're trying to help him with this.David's been through all the negotiations, dealing with it. The guy's really bitter because he's brought his foot in it with the...[David Ramos]He's angry. Yeah, with the O2L, Elva, I think Solheim. You know, they don't...The Solheim wasn't the group of people they expected. So people booked in advance, even corporate investment for the foot in it, or corporate investment for O2L. So much so, then this buggy deal, which he was desperate to get in, they didn't finish.Even the guy with EC, Electric Buggy Company. Whoever gets in a club with a different buggy, if it performs, then the chances are the market is going to be... Open to...That's why everybody's so keen on a new buggy. In Norway, this electric buggy, the Thailand ones are already working, already met the revs. In some countries, this is happening.I mean, in Southeast Asia, I was in Thailand. So they go, I've got a club car. They're using these Chinese cars, but they're the same as the cars.So they were really desperate. For Mark, it would have been a very big break. But he could get it here.And he could have done it. Problem is, no local site could find that athlete. So the guy got very edgy about it.Because of our relationship. But the reality is, over the years, he's been a very good collaborator. The many members that come, from the likes of Roy Martinez to Hunter Smith, have come through Costa.And they never approached him. And I said, you know, instead of just playing on Thursday, how about you join? Now, the type of profile, we don't get so many people joining through there.But he has been a very good collaborator. If you look at it over the years, he probably has put over $400,000 in terms of business. That's why he gets that rate.Because he brings in clients. You know the history, don't you? Those services are amazing.In spring and autumn, in summer, those services are terrible. Over the summer, every Thursday, we hire groups of players. Many clubs would love to have that.[Mike Houston]I mean, should we not try and recover a little bit through higher charge? I mean, if we charge him another 10 bucks for a round or something, at least we're doing some more money.[David Wilkes]I'd be happy to do that.[Mike Houston]He's making no effort to reduce his debt. And we're still competitive.[David Wilkes]And he's got really good rates.[Mike Houston]He's just, he's laughing at us. Beyond respect.[Maria or Janet W]He is.[Mike Houston]And he's very verbal. So, to me, we should probably increase his rate. Send him another letter to say that you said you were going to do two and a half.You've dropped it to five. I'm going to renegotiate at least at a thousand or something. And put some pressure on him.And let's see how he responds. But I think we should try and move it up a little bit. And if nothing else, if we put his rate up, David, at least you're getting a bit more money.[David Ramos]Absolutely. I don't have a problem increasing the rates. I don't have a problem even trying to say, look, you must pay before.The only problem is in October, if you bring 24 players, an average Greenfield, I doubt you'll get 2,400 to pay as much as before, but he gets paid on the day. These players, they sit at the table, you see them. See, I'm a terrorist, and they start taking money, and this and that.[Mike Houston]But you know, he's got, let's be blunt, he's got the money. About nine o'clock in the morning, he's got his money. It's very easy for him.He doesn't pay any more. Go down to the bank, put it in the bank, come back and pass. But to me, we should get him to pay on the day.The moment we leave him a day or two days for him to be able to pay, that opens the door for him to let it slide. He's not that bugging his pay, is he? He's got to put the cash in the bank.He's got it there, he comes and uses his credit card. I don't mean to squeeze him in the wrong way, but he's not making any effort whatsoever, David. All he's doing is making a noise out there about how the club is.Not just in this particular case with the buggies, but with this and all. David?[Thomas Idermark]Mike? Mike? Yes.A little bit hard to follow the discussion, but it's the same discussion as we had last time, so I agree with you that we should take one step more. Normal for me in this kind of situation is that we secure that the debt will not increase anymore. This is enough somehow.Number two is to do something more radical. For example, what Barry said, that he's just able to work with us if he's paying cash, and he must follow his plan for taking down the debt. If he's not doing that, something must happen even harder, so we say no to him to continue if he doesn't follow the plan and he must pay in cash.The last question is that we must consider if we want him as a customer in the long term.[Mike Houston]I agree with you, Thomas. Just put some more pressure on him and give him time. Measure him again in three months' time or six months' time, and if he continues to renege on things, then we can decide whether we want him here or not.[David Wilkes]You can see this is the monthly rate he paid in for his golf in July. There's a net rate with VAT at 17, without VAT it's paying 58 around on average. And you can see here that other rates, other societies and store operators are paying that.[Thomas Idermark]Did I say 58?[Mike Houston]58. That's an action for David.[Thomas Idermark]Really low.[Mike Houston]Okay, so we've agreed on that, right? We're all happy with that.[Maria]Just to summarise, I think, David, if you can take an action to say this is what I'm going to do and have a report, basically, say this conversation happened and wasn't enough.[Mike Houston]I agree with you. Alright. David, any...I think that's pretty much it.[David Wilkes]The only other thing is we've got a 50,000 block. So this one there. At the end of the year, we have the audits to find the provision that we should carry in the account, 30,000 euros, which is based on debts over the six months because evidently for tax reasons in Spain, unless the debt seems to be six months old, it's difficult to provide again.So they put a provision of 30,000. It used to be 55. We're still carrying, I think, debts of 55,000, which I would seem to be doubting.[Mike Houston]It's older than six months.[David Wilkes]Well, you've got this one here.[Thomas Idermark]That's a lot. That's a lot.[David Wilkes]We do travel. We've got 3,600. You can see there for the whole of the year.Is that potentially an accounting error?[Mike Houston]No.[David Wilkes]It's not. I was not going to take that. You know, if you look at this one here, it's 846 at the end of July.Yeah. But you can see the 846 arose here. Yeah.Okay. So they repaid 400 here, or 380. Yeah.And then the 846 stays, and it comes back again here. They're supposed to pay some more here, but then it still exists in here. So you've got debts which have been around for quite a while.They just really go to 790. Originally it rose in February or March. This is Gulf Holidays Direct.Still outstanding. 950 here. It's there for three months.And repayment terms for all of these are 30 days, aren't they? What we did do this year with all of the tour operators, we put an additional clause in there to say if anyone just goes beyond the 30-day payment term, then there's a 7% interest rate that they have to pay. But I guess we haven't, has anyone applied that to any of these?We haven't applied it to any of them. So we do have the possibility for any of these that don't pay, to go out and charge interest.[David Ramos]I mean, in this measure, the price is saying no, until you pay it, you don't book while working on it. If the towel has a volume, it's a weight, that's the next phase what we're going to do. Cancel your bookings unless you pay this.Then it's typical.[Thomas Idermark]This figure scares me a little bit, I must say. I've not been a tour operator, so I don't know how the business works. But I mean, normally they get most of the money in advance and they pay the costs directly, more or less, when you use a hotel or when they use a green fee and that kind of thing.So why are they not able to pay us?[David Ramos]Yes, this is what we're working on now, which will be on my next report. Nobody's going to, apart from hotels and call service, we're moving everybody to prepay, so we don't get this situation. Historically, the Foundation has always given credit to tour operators.Now, because of the advancing technology, we managed to sort out with paying comments. So basically, you can actually pay online with a QR code. We're going to change the whole system.We're going to start reducing this, and from now, I'm hoping from October, we're just in the phase of doing tests next week, when Paola and Robert are back. We're going to, before you come on Mondays or Fridays, they're going to send all these invoices and you have to pay before you come and play. It's a new system we've put into place.It's taken quite a long time to get this, but then we wouldn't get into this situation. Now, the whole key is to recover this debt and everybody else is going to move on to that new category. But technically, before, it was very, very difficult with this stuff.We haven't got a revenue manager, it's what hotels have to take care of this. We basically had the Cabinet Masters front of charge in the office, Robert and the tax clerk at one point, and then Paola. Now, we're trying to find a new system, which, again, has taken us time, but I think this time next year they're going to show a completely different photo.[Maria]Well, one thing I think that is a very good suggestion, that they should not have preferable rates if they have an outstanding debt. Every invoice should say that you have this rate, you have this rate, and the next booking you have, well, five euros extra or something. It technically is superior.[David Ramos]When you've got 200 accounts to do that individually, saying now you change it per contract for five years, what we do with people is for the following season say, look, you're not selling enough to have this rate, or we have problems. Then we change it from premium to regular. But in the middle of the year, technically, it's not.[Thomas Idermark]But, David, my point was a little bit that I think, correct me otherwise, that the business are set up in this way, that they get actually the money from their guests up front, more or less, before they deliver what they should deliver, a hotel or a greenfield or a bus or whatever. So, for some reason, they must have actively chosen not to pay us, not to prioritise us. That is not accepted.I can understand industries where you have another business model that makes your problem to up front pay. You need time for that. But in this case, it's a cash economy, as I see it, more or less.[David Wilkes]Some of these debts go back a long way. I mean, I've just got the current year.[Thomas Idermark]Repeat, David.[David Wilkes]Some of these debts, I think, go back a long way. So, they may not be fully aware that this debt is still outstanding. It sits there on our books because we haven't recovered it.But from their point of view, you can see here.[Thomas Idermark]I can't see anything.[David Wilkes]Oh, no. Well, anyway, this debt from January was €1,400. Then they had €400 of golf in June or whatever it was on May.They paid that €400, having played it by the looks of things. But what remains at the end of July is still the same €1,400 that was there at the start of the year. Now, they probably, whether they're aware or not, that that's outstanding, that may be one of the issues.And Robert was going through this.[Thomas Idermark]And he was trying to forget it.[David Wilkes]Yeah. With the power. Yeah.And Robert did it for a long time.[Thomas Idermark]All right.[Mike Houston]Okay. It's a chase-up exercise, isn't it? I think so.It's a reminder.[David Wilkes]It's a reminder that that's still there.[Mike Houston]And find out a bit of detail about each one, so we know if it's… Where it's come from. What exactly it is.I mean, if it's something that needs to be sorted out, I think that's the key, is if you're not chasing up and giving the person the information, you're not going to get the money. Okay. That's it for my thoughts.All right. You all right from your end, David? Yeah, I think so, yeah.Okay. We move on to the joint captains.[Maria or Janet W]Well, I sent in the report.[Mike Houston]Yeah.[Maria or Janet W]The last meeting was really mainly around the resignation of the joint vice-captain, which everybody knows about. Yeah. And the new vice-captain.There's an action log created, and it's now in use. And I believe it's very similar to the one that…[David Wilkes]Janet, on the resignation, I never did really understand why that happened. Was there a reason ever given why Rob stepped down?[Maria or Janet W]He said personal reasons.[David Wilkes]Not health reasons, just personal.[Maria or Janet W]Personal. Read between the lines what you like. Okay.Well, that's sorted now. The action log, I haven't got it yet, but anyway. The next thing really is quite confusing.It's the members' goal fund and social fund. And Chris Colley joined us in a meeting, and it's come to light that there are very big discrepancies when balancing the accounts, because iMaster apparently is being used for payments of social things. And at one stage, there was about €1,200 in that account just lying there, and nobody knew it was there, basically.So I think that Ian Matches and Chris Colley are looking into this and will be speaking with… Is it David Wilkes? Is it you, David?[David Wilkes]Well, I don't know if it's to do with that. Maybe Salvador may be the right person to speak to. If you've got €1,200, we're missing €1,300 in the restaurant.It could be the same item.[Maria or Janet W]Right, okay. What they're basically saying is there's no audit trail if it gets paid that way. The next point is just to let you all know that the joint captain's dinner is going to be held at the golf club in 2026.And then we have this disciplinary, which unfortunately I was away, so I haven't really been involved in it very much. But there was an appeal by John Arnold, which I think you all know about, and the appeal was upheld. Steve Morris also received a formal written reprimand, and he's not very happy about that and has sent in a letter.And he's received a reply saying, as far as the committee is concerned, the matter is now a closed.[Mike Houston]You've sent him a letter to that effect, have you done it?[Maria or Janet W]I think Mirren has, yes.[Mike Houston]Okay. Was this letter a long letter where he was talking to his lawyer and all that sort of thing?[Maria or Janet W]That's right, and he's going to the European Court of… Yeah, that one, yes.[Thomas Idermark]Okay. Okay. Good luck.[Maria or Janet W]Well, I think it would take years for anything to happen on this anyway, wouldn't it? And I think the notice will be off his records by then, unless he has another misdemeanour.[Thomas Idermark]Okay.[Maria or Janet W]Janet? Yes?[Thomas Idermark]Okay, so may I ask, have we informed about a new incoming captain?[Maria or Janet W]Yes, it's on the… you've had an email about it.[Thomas Idermark]Oh, I missed that, but I know who it is, yeah.[Maria or Janet W]Okay. Were you aware about the compensation request for spring week?[Mike Houston]Including what, complaining about the prizes or something?[Maria or Janet W]Yes, a member who won the team prize complained about the amount of the prize money when you compared it to the amount of prizes for the daily prizes, and he thought it was very unfair and wanted compensation, i.e. some more money.[Thomas Idermark]It's enormous.[Maria or Janet W]Which I think is dreadful, but anyway, he isn't getting any. But there is going to be a full review of the allocation of prizes for the next year. And I think we've already touched on the next of kin register.So is that now underway?[David Ramos]The idea is that in my part of my newsletter, which I'm hoping to send in a couple of weeks, I will find a way of mentioning this and maybe looking at this system, they can put in the information we request immediately via a link. So then they can put it on to Arctic. I know it's going to be a night where we have people coming in the Arctic telling us who the next of kin is.No. Okay.[Maria]We're going to inform somebody, or we're going to inform everybody that we're doing something with this. Then we'll have a process to get the information, and then that will be put into a database somewhere, somehow.[Maria or Janet W]Right. Okay. Buggies.I don't know who brought this up, but a reminder to go out to members advising that the person sharing a hired buggy should pay in advance of the round, because a lot of people think that once they get in a buggy that's been paid for, there's no money to pay. So the club could be losing out on, I don't know, is it 12 or 15 euros?[David Ramos]Well, I mean, we charge 15 when there's one or two people on there.[Maria or Janet W]No, no. You get a cheaper rate if there's only one person on.[David Ramos]Oh, you mean to see, oh, people are, oh God, are they doing that? Okay.[David Wilkes]Well, I think if as soon as the key is handed out by the caddy master, the caddy master then registers that against the person who takes the key, unless you've informed that they're sharing with someone else.[David Ramos]I think that's the way it works. I didn't realise what was happening.[David Wilkes]I thought it was the confusion with the rate. So people take a single buggy and they get someone sitting on the team. Yeah.But that's that person takes the key and will get charged for the buggy.[Maria or Janet W]They get charged single rate. They only get charged single rate.[David Ramos]Yeah.[Mike Houston]Hang on the buggy in my arm, and I see if someone goes to my team, I jump back to be honest.[Thomas Idermark]I don't think the members are aware of that. So it's good to inform about it.[Mike Houston]I suspect what's happening is people come in and they say, I'm sharing with this guy. Yes. Charge me off and charge him off.[Thomas Idermark]Yeah.[Mike Houston]And they're not charging the other one. That's what I think is probably.[Maria]I think it's even simpler. Someone goes in and I'm having a buggy by myself, which is 15 euros. Someone else says, oh, you've got a buggy.I'll share with you. And I think that's what's happening. Yeah.The other clubs, what they do is basically get a receipt of what they paid for and the staff rejects it. But I mean, that's what I was.[David Ramos]Okay. I'll investigate that one. That's what I used to happen.But I mean, if someone gets caught getting on a single buggy, I know they have to be sanctioned. You know, we can't be here. The vouchers are your team, but we've got a two T star.I can't have them waiting there because the members are being cheeky. The thing is that we have this story of members having their own buggy apparently driving off. No, we monitor it.We got someone. I hope we don't. I don't get it.Just 10 years.[Maria]It's just not fair. I mean, just a thought when someone pays for a buggy, give them a paper receipt. Yeah.And then if they've got the receipt and then just going to be a spot check. So just no, there's no way of checking it.[David Ramos]Okay.[Mike Houston]No, I just thought when we got someone, we have to check into something. God sake. If someone's going to deliberately not pay for a buggy.[David Ramos]I tell you, something's going to go on the newsletter about it. We got someone who's paying us. I really just hope this guy gets a month out.Sure.[Maria or Janet W]Okay. So I'm sorry about that.[David Ramos]I didn't understand that one. When I saw it, I didn't understand. I thought it was people not paying each other.I always tell people, if you join up on someone's buggy, buy them a beer or something. I was like, private members. I didn't really like that.[Maria or Janet W]No, no, it's, it's club bug is this.[Mike Houston]Okay.[Maria or Janet W]And I'm just thinking, you know, the people that have private buggies, do we check their insurance every year?[David Ramos]And that they are something that I am going to send another reminder that they need to get their own insurance. So we'd have an accident. We have a problem there.[Maria or Janet W]Yeah. Cause we could do with a disc on each buggy or something on the screen to say whether they've got insurance or not.[David Ramos]No, they have to have insurance. There's no, they just have to have it. So we can't someone who hasn't got insurance, then we're going to have a problem.[Maria or Janet W]I think it's a visual. You know, like the old tax disc in England.[David Ramos]Okay. Yeah. Okay.[Maria or Janet W]Right. The refurbishment of the lady's locker room. I think the second phase, well, I know it started this week and it should be finished on Friday.Sorry. Yeah. Friday.And the carpet should be down on that date. So that, that should be finished. And then when Julie Harris comes back, she will then look at the men's locker room.Okay.[Mike Houston]Anything else?[Maria or Janet W]Well, that was all this I've written.[Mike Houston]Okay. Could I just, I was going to raise it under the restaurant, but I'll raise it now with you. Is that, you know, you're starting to look at your diary for next year.And I mean, there's been a big shift. That's going in-house. That's last year.I'm having an in-house restaurant. We sort of gained three 2019 type style of entertainment, et cetera. And there's quite a lot going on outside of just the social committee entertainment.And I just think it's important in that diary. That before it's closed off. There's some communications.With the restaurant side. So that events where the restaurant might be doing, doing something in a lot, for example, St. George's day, which we did this year. Other events of that nature.That they are included in the diary. So I just asked if you could have a chat with your team. Right.And the other side of the other side of that is. As a general comment, just if you could say to them that. And I'm speaking on the board and I hope I've got this report to the board.Is that we would like the club committee to start realising that the we've got an in-house restaurant. Not sourced restaurant. In-house restaurant.Any money in the restaurant. So anything we do in the restaurant fundamentally comes back to the members. And that we'd like to see the club committee being a little bit more progressive.In terms of supporting. Golf with food. I'm not saying all the time or anything like that, but maybe a slightly better balance.And it's just something that I'd like you to bring up with them. Just, you know, we, we look to the. To the club to.Give us as much support as possible. I understand the question here. And everybody uses that as the excuse.Because nobody wants food with every match. But it was the questionnaire that was worded to me. That the only answer you could ever give was no.I don't want food with every game of golf. If you wouldn't mind just. Bringing it up as a general subject.[Maria or Janet W]Yeah, we'll do.[Mike Houston]Just to say that we. I mean, we're all in this together. And.You know, I think this year has proven that quite a lot of events that we put on from the restaurant side of being well received. By the members. And so.We need to maybe just get a little bit more progressive with each other.[Maria or Janet W]The, the competitions that we put on with meals. Especially when it's a free meal. Oversubscribed anyway.So I couldn't understand why. That question was answered that way, but anyway, there you go.[Mike Houston]I think it's more along the lines of Janet. Some of the. Events that don't, that are not full of social events.You know, that the social committee linked to. I'm just right. St. George's. We ended the Irish. St. Patrick's, which was done privately in the evening. That was very successful.Those I think the committee should be looking at and saying. They've worked this year. Why don't we build them into our calendar for me?[Maria or Janet W]I thought some of those were private events.[Mike Houston]Well, the St. George's run by the restaurant.[Maria or Janet W]I thought that was in conjunction with the St. George's day competition.[Mike Houston]Yeah. St. George's day golf day. But the restaurant did all the entertainment.Okay. The restaurant, because the club didn't want to do it. So we got the music in and we, we did the meals and that sort of thing.And decorated the place. And St. Patrick's day. There was nothing off to the golf on St. Patrick's day. So a private member then arranged a function in the evening, which was very successful and attended by a lot of people.[Maria or Janet W]That was only by invitation.[Mike Houston]Okay. But all I'm saying is if you go back to the committee, I think the committee should be saying, yes, we should have a St. Patrick's day evening. We should have a St. George's day. Let's put them in our calendar as well. Who runs it? I'm not worried about, I just want to make sure that they're in the calendar.The restaurant can organise it for the social committee, but let's try and get them back in the calendar. And supported by the committee.[Maria or Janet W]Right. Okay.[Mike Houston]Sorry. I'm going a little hard on it, but I, but it's really something that I think we need.[Maria or Janet W]I don't, I don't think looking back at the diaries that I've ever had, every single social event that is arranged is in the diary. But I mean, traditionally on a Saturday, It just says men's 60 teas, ladies, 52. But it never, ever puts anything in, in an evening.So what you're saying is you want to plan for the whole year to incorporate all these extra events.[Mike Houston]I'm looking for where there's trophy events. And they're considered quite big events, but at this stage there's no supporting entertainment.[Maria or Janet W]That would be Wednesday's Janet.[Alison]That would normally be Wednesday.[Maria or Janet W]Wednesday.[Alison]Yeah. But when there's a trophy event on a Wednesday, what Mike is saying, it would be useful or a good idea to have some sort of food afterwards. Yeah.But he's wanting these put in the diary in advance. Yeah, but as long as it's a trophy competition, you can just put St. George's day plus lunch, or you can put Patrick's day plus entertainment or something like that. As long as it's in the diary, people then know that there's a competition together with food, entertainment, or whatever you want to organise with it.If you want to, if you want to do that. Yeah.[Thomas Idermark]It's a discussion you can have with the organisers. For example, if you take Texan scramble, we have sometimes asked for and encouraged to have it in after and so on. But then we can discuss to have it in the diary, if I understand what we are discussing.Yeah.[Mike Houston]I'm really going on the bigger events here, Janet. I'm not looking for every week. I'm looking for the bigger events.[Maria or Janet W]The main events. Yeah.[Mike Houston]Because the social committee have come to us and said, basically, we've got eight or 10 events a year that we look after. Spring week, this, that, Chairman's trophy, whatever it might be. But there's about another four or five, I think, that should come into the, into that discussion, which we've done a few this year.I'm just raising two. St. George's, there was 100 people attended. St. Patrick's, there was 90. Even though it was private, there was 90 people. So, you know, those are just two events that I think, and there's probably three or four if we went through the whole year, we could bring it back into the equation, if I could put it.[Maria or Janet W]Right. Okay. I'll bring it up.[Mike Houston]Yeah. Thank you.[Maria or Janet W]Janet, can I just ask a question? It goes back to Joseph and his complaint about slow play. He actually wrote in to yourselves and the board on the 14th of August.[Alison]Yeah.[Maria or Janet W]Between Mira and I, we both responded by the 15th of August. And I chased, I think I was waiting for the ferry to dock the other day, and I chased up where we were with that. Well, I chased Miran.Yeah. But I'm just a bit concerned that we haven't yet gone back to Joseph. We're now on the 28th.We normally correspond.[Mike Houston]I mean, certainly acknowledgement, but no response. No response to Joseph.[David Ramos]I mean, I didn't see the letter.[Maria or Janet W]It was a complaint about the 60s on Saturday and slow play. He then went on and said that 60s should be cancelled, as should the 52s, because weekends should be prime selling time. Jumaiah, I think.Jumaiah, yeah. So he then forgot.[Alison]That's important.[Maria or Janet W]That would also include a Sunday Scramble, because...[David Wilkes]But as he played when he's white, that's why we didn't show you then.[David Ramos]Yeah.[David Wilkes]I mean, geez.[David Ramos]I mean, I'm sorry, but, I mean, something so big. I mean, it might have been an absolute nightmare with us. Absolute nightmare.It doesn't make sense. Six, five shows to reach the eighth.[Maria or Janet W]I think we've all said this.[Maria]Have I?[David Ramos]Yeah.[Maria or Janet W]My concern is just that... He's back on track. Yeah.[Maria]Has he received a response?[Maria or Janet W]No. No, he has not.[Maria]Or comments.[Maria or Janet W]Yeah. I mean, does it need to wait till your next committee meeting? Well, that's normally what the response says.I haven't actually seen the response. It's normally just an acknowledgement and says, this will be discussed at our next committee meeting, which is on XYZ, and then we send the reply. Right.If you've done that last time, but mine just said, we'll consider your response and come back to you. So his expectation, then, is that you haven't had your committee meeting yet, and that's why. Okay, that's fine.To me, it just seems a long time.[David Wilkes]As long as they've responded, then that's fine.[Mike Houston]Janet, anything else from... Well... Any exciting news from the committee?[Maria or Janet W]No, Steve asked me to bring something up. I think he might have had a pint or two in other business. He said, now that the restaurant is run by the club, by us, yes, could we now have some winner's boards on the terrace?Well, I'm trying to think, because it's a while since I've been there, where you could put any boards up.[David Ramos]Yeah, I mean, you guys did this before your time. You saw photos of all the captains in the restaurant when you came in. I don't think that's so normal.I mean, I do like the idea of the screens, where the screens are. It's a lot more modern. Maybe my idea initially was to have them on the terrace, to give them that sort of membership, but not fill it up with boards.The problem with the boards is we're trying to modernise a bit the terrace, make it look a bit fresher, and the boards will do quite the opposite. That's my opinion.[Maria or Janet W]Yeah, they look very old-fashioned, the boards.[David Ramos]I mean, they're like kitchen doors with side frames. So, sorry. We tried redesigning them, because they used to be all wood and gold.Now we changed it to green to give it a fresher look. I've been to all the clubs to see what looks really smart. Alison, we worked on this a few years ago.Remember the perfect glass thing?[Maria or Janet W]Perfect.[David Ramos]That looks a lot better, but with the amount of boards we have, unless we shut the windows, enough surface to put them on the terrace. Now, the perfect glass, I didn't look at that. That is the smartest thing I've seen.If we want to move the screens outside, it can happen. The two screens from the trophy room there. But we can't fill that up there.[Mike Houston]Nowadays, an electronic thing that rolls. That's what I've got. That's when we've got a trophy room.Tells people. If you want to… They'll think about it.[David Ramos]If nobody wants to look at those things and they want to work on that, I won't point them the right way.[Mike Houston]We'll discuss what works here.[Maria or Janet W]Right.[Mike Houston]I'll pass that on. You're on there. Okay.Anything else?[Maria or Janet W]No, that's it. Thank you.[Mike Houston]Thank you.[David Wilkes]I have some comments.[Alison]Oh, they've jammed. Yeah, they've frozen.[Thomas Idermark]Yeah. We had a fire there. I saw that.I heard.[Maria or Janet W]Another one.[Thomas Idermark]Perhaps another one. Another one.[Maria or Janet W]I wonder if they realise. No, they don't. This is what happened in the last committee meeting as well.[Thomas Idermark]Do we have a bad connection down to the club? Bad fibre? I don't know.[Maria or Janet W]Apparently, there was something down yesterday, wasn't there? Yeah, there was. Yeah.[Alison]Well, they've actually gone now. Perhaps we can convene the meeting for the rest of the book.[Thomas Idermark]Yeah, we can continue. We're finished. We'll come back and say we're finished.Oh, yeah.[Maria or Janet W]I've not got any telephone numbers on my phone for any of them, I don't think.[Alison]Oh, I can. I'll just contact David. Are you still in Cork, Thomas?[Thomas Idermark]I'm in Cork still, yeah. Elizabeth and me are leaving this afternoon. Some of them are staying a day or two more.All right. But the arrangement is finished. It was yesterday.We had three nice days here.[Alison]Good courses. Yeah. Not wet?[Thomas Idermark]A few showers yesterday. The first day, we could play nine holes. It came in a weather two hours.We were totally wet, but then we could have continued after that. But everybody was totally wet, so we stopped. It was a beautiful course.We're a little bit sad for that. But this is Irish weather, if I understand it. Every day, a little bit of rain.[Maria or Janet W]Sounds like English weather.[Alison]Well, we complain we've had no rain, but they don't have that problem.[Thomas Idermark]It's been the same in Sweden, actually. Very little. It's quite dry on the east coast, southeast.[Alison]Rain coming at the end of this week.[Thomas Idermark]Okay.[Alison]So, when are you going back to Spain?[Thomas Idermark]We are going back 15th September.[Maria or Janet W]That's the same day as us.[Thomas Idermark]Yeah. And then we are there. I think we have a break, Elizabeth.We will stay two months.[David Ramos]Right. Are you back?[Thomas Idermark]Yeah, yeah. Welcome back.[David Ramos]Yeah, we're doing some work on the electricity. So, the licence. And obviously, this is the week we can do it when there's no business.[Thomas Idermark]We thought it was a new fire.[Alison]David Wilkes was just about to speak, and we didn't hear a word.[Mike Houston]We're going to move that back, Alison. We're going to go on to yours if we can. Golf course.[Alison]Okay. While it's all working.[Mike Houston]Okay.[Alison]Okay. I hope you had time to read the Greens report, but we wanted to send that out with the work that has been going on this week. Otherwise, it would have been a bit pointless sending a report.It's very simple, straightforward, but it shows very clearly the work that's being done this week. They're working very hard, very long hours. But hopefully, they're on schedule to finish by the end of the week.That's with the outside contractors and obviously with our staff. You also had a copy of the notes from our newly formed golf course committee, which gives you a few bits of information, what's going on, and closures for next year, and obviously confirming the work that we couldn't do on the Arroyo and what we're doing in its place. I think it's all very straightforward.If you've got any questions.[Thomas Idermark]Number one, I missed the report for the coming years. Number two, what happened with the bunker on the new 17th?[Alison]On the new 17th?[David Ramos]On the 8th.[Alison]Okay. Yeah, I'm with you. I'm with you.What we decided, because we had changed all the course indices, if we put a bunker back in there, which we would like to do at some point in the future, and I've got Sawtech drawing up a plan of where we'd like to put it, the difficulty that that suddenly will become a much more difficult hole again, because the idea of putting a bunker in there is to stop people running the ball in on the left-hand side. But that index now has changed to such a high index that it would completely change the whole setup of the stroke indices. So it will come, that bunker, but maybe we'll leave it a year or so.[Thomas Idermark]Okay. Thank you.[Mike Houston]Any other questions?[Maria or Janet W]You know, this robot, how many are you having?[Alison]We've got one that is trialling from next week after next. It's going to work on just a few small areas. Did I put in the…First, third and nine. Yeah, and the tipping area. So we're going to trial it for how many weeks, David?Are we going to trial the robot?[David Ramos]No, no, no. We're trying it for a few days only. We can't have it weeks.[Alison]How many days?[David Ramos]I need to verify, but I think it's about five days, something like that. No, we can't have it a week here. I need to check that.[Alison]But we're very positive about this, that it's the way forward.[Maria or Janet W]My golf club at home has about four of them. They're amazing. Yeah, ours does too.Yeah, running around all the time. Yeah.[David Ramos]In North Europe, it's much easier because of the type of grass you use. The right grass grows vertical, the middle grows horizontal. So for the rough, I think it was going to work fine.For the tees and other areas, not so sure.[Thomas Idermark]May I say that we have introduced that in our course, in the home course in Sweden, with success. Both the big ones on fairways and the small ones in the rough. They are working smoothly in the night.You are not getting disturbed from them and so on. It's really good. Price is attractive, as I see it.Compared with the discussion we had before, and the situation we'd have staff, I think it's a way forward for us. We'd be very interested to follow it.[Alison]Yeah, definitely. Definitely. Well, let's see how this trial goes in the week after next, and we'll take it from there.[Mike Houston]Yeah. Good.[Alison]Any other questions?[Mike Houston]No, I'm good. Anyone else? Good.I thought the Green's report was very good, Alison. Yeah, brilliant. There's a lot going on.Okay, thank you. The clubhouse, anything on the clubhouse, David?[David Ramos]We're working on all angles, and Mickey is doing quite a lot of work. We had the issue in the shop, which I think was detected with the rats, but we're moving on. I think today they might have to move the TV to the area where you want it.An electrician is currently doing some of the work on the… The electrical order.[Mike Houston]And they're doing the kitchen stuff, the tiles.[David Ramos]Yeah, the tiles have already been covered with cement. So, yeah, it's a good weekend in all fairness. We've got a lot of things done, not just in the golf course, but in the clubhouse.Okay, all right.[Mike Houston]More dates and key events. I think just probably for Janet, I think the next board is the 18th of September.[Maria or Janet W]I think I've already got that in my diary.[Mike Houston]Have you? Okay, then you're okay. And then we've obviously got this workshop.Any other business? Thomas, on the Sports Association, you've sent a report. Do you want to add anything to that?[Thomas Idermark]No, not so much. You have read it, I hope. It was a short one.I did it this week here. Not so structured, perhaps. But we have had three meetings during the summer.We are still in the phase. We are trying to understand and investigate our situation, the status we have. And then after that, slowly coming into the conclusions.Next meeting, we will go over more to the financial aspects of it. And David Wilkes will participate also. Next meeting is the 4th of September.And then we will go on with law firms, meeting clubs during September, other clubs in the same situation as we. And then we will start with the conclusions, organisational conclusions and effects for us in October and November. We are collecting pros and cons.We are collecting difficult questions for the lawyers and the law firms also. So I think we're on track. And Rob has now expired from the group.And Steve is in this. I can say that Steve wrote a mail to me. I think it was on behalf of you also, Janet.No, it was Janet Cheetham, sorry. Saying that they will not follow the work so deeply, because they think it's more of board questions. But if we come into a situation where it more affects the club, they will be supportive and helpful, whatever we decide.But it was half a step back, I would say, from the club committee, if I understood his speech correctly. But otherwise, we're on track and it works well.[David Wilkes]Yeah.[Thomas Idermark]Thank you.[David Wilkes]Thomas, I just want to comment on the report you sent out, because you gave the impression to everyone that David Wilkins would be coming to the meeting with all of the financial solutions for the sports association.[Thomas Idermark]You think it was very ambitious?[David Wilkes]Yeah. I think we need to manage people's expectations.[Thomas Idermark]You can relax, David. No problem. We take it from where we are.[David Wilkes]Just like we'll be going to seeking external legal advice, we'll also be seeking external tax advice with Spanish tax experts. It's very important that the two are linked hand in hand. It's not just legal, but it's tax expertise we need to bring and seek advice from.That's where we'll hopefully get the financial advice from.[Thomas Idermark]I agree. It can be a conclusion from the next meeting. I agree.Yeah. Thank you, Thomas. I thought it was a very precise report, so excellent.[Mike Houston]Good progress there. All right. On the suspension notification to the board, I think that we'll talk about in the next meeting.Janet, from your perspective, just to let you know, we've reviewed the case with John Arnold because there was the threat of legal action. The board will be having a discussion with John Arnold and then we'll come back to you.[Maria or Janet W]I'm sorry. I can't tell what you're saying. It went all...[Mike Houston]Sorry. The John Arnold case.[Maria or Janet W]Yeah.[Mike Houston]Okay. The John Arnold case, obviously, there was legal implications there because he indicated that he was going to seek legal advice. Okay?So the board is obviously just looking at it from that perspective. Once we discuss it a bit later in the meeting, we'll come back to you.[Maria or Janet W]Okay.[Mike Houston]Okay. All right.[Maria or Janet W]I believe that when Maria was captain and David, he threatened the same, didn't he? But he never did anything about it.[Mike Houston]No, we were going to meet him on the court. Okay. Yeah, it's probably correct.All right. The restaurant manager, I see that says any other business. I've sent out notes, a note, Rick, you know, what's going on with regards to the immediate situation.We've obviously got the three ladies looking after the restaurant at the moment and they're doing very well. We've got potential restaurant managers. We've got probably 15 responses.We're using David's network. So there's people out there that are capable of coming to us and there's an interest. But at this moment in time, we believe that we should just sit with the ladies that we've got and see how they perform over the next few months and then make a call at that point.Everyone happy with that process? I think there's been no sound of it. The GPS buggies, David?[David Ramos]Yeah, at the moment, I don't know. It's said to be back. It came back a couple of days ago.We're doing it manually, again, on the computer. We can't imagine. And then we've got a tablet with a SIM card.So we've got to go out there and check where it is. I mean, I played Rio Real last weekend, in some areas you don't understand why. And we also have a, I mean, it's never going to be perfect.The guy cuts the apron and moves the buggy side closer, which they do, especially this time of year when they're not so sensitive. Then you suddenly want to drive all the way there, but the buggy will be cut off before. There's no way we can do it.So it's going to be a moving progress. But with the tablet, we can be a little more precise. It's very difficult with a laptop doing it because of the deviation.We can't just stick to the path. We need to be very careful. There's an area that's moving, which is very strange, but very conflicted.I think it will be the 15th. Well, basically, the path will need to widen the satellite because it just detects that you are somewhere you shouldn't be driving for some reason. Is that running at all?[Maria]No, I don't think so.[David Ramos]I need to check it. Now, I don't know if you told me the old number or the new number, but there is an area that every golf course has them.[Mike Houston]But I'm hoping that by next week we will have a much more precise sensor. Golf to Costa, we've covered. Durham, are we really waiting for the club to have the answer?[Maria or Janet W]Talk to Recline.[Mike Houston]Yeah, okay. And then, David, do you want to raise your – okay, David's got some correspondence on our half-year report that we've done. Just so you know.[David Wilkes]I guess everyone else can see it. Yeah, no, I know. Some of this will impact you, David, so you need to see it.Okay. No, you're connected, right? No, I'm not.[Mike Houston]Oh. Can we circulate these as well, then?[Maria or Janet W]Yes. This is from Mike Stevens, yeah?[Mike Houston]Yeah. So this is some correspondence. We're just trying to pick up correspondence from Mike Stevens about our half-year report.Is that right, David? Yes.[Thomas Idermark]Was it questions or complainants or what was it?[Mike Houston]Questions.[Thomas Idermark]Okay.[David Wilkes]He does it every year. Mike typically, he likes to write – he looks at the financial information, and because he used to do the accounts for so many years, what he likes to do is he likes to compare the current financial information to that which he has on his laptop of the past. So he likes to retain all of the details going forward of what's currently happening at the Gulf Coast.So he asks lots of questions, but essentially it's questions that involve a lot of work, and typically it's a question of how I respond to this.[Thomas Idermark]But that is a private initiative, then?[David Wilkes]Well, you may ask it that way, but, you know.[Thomas Idermark]But, I mean, has he been asked for that?[David Wilkes]So the questions are similar. How interested in what the recommendation – so he wants to know all about the FAO audit letter, which is fine. I can write to him and tell him what the issues are.But, you know, before I do that, no other member will receive that. So it's addressed to the board. So he's asking for the weaknesses that the FAO audit had come up with.And, of course, if you give him that information, then there will be a whole series of new questions that come on that. Now, nobody else except for the board, it was addressed to the board, and only the board has seen it, and David and Salvador asked.[Mike Houston]So it's a question of whether we give them answers to that. Could we not go back on something like that to say that the report has been acted on and reported to at the AGM? Yes.[David Wilkes]To all members? No. To all members at the AGM?At the same time.[Maria or Janet W]We did something similar last year because some of the questions, we weren't prepared to give answers to.[David Wilkes]Well, I just wanted to respond to this.[Maria or Janet W]Yeah.[David Wilkes]Other income has increased by 10.8%. The breakdown of the 2007-2005 was 2,000 compared to 70. This will involve Salvador going back into your content, doing analysis of all of the various forms of income to do a comparison year on year. So it involves a lot of time.It's not just something you can just… I can give a generic answer, but without giving numbers.[David Ramos]With numbers, you have to go back into the system. Well, other impact is anyone's fair way. It's the bonus sale that's going to be in there, and you've got a 24-hour problem.Yeah. Well, I can do that. Well, we've sold a 24-hour problem for the old bonus leave, which goes into that category.[Thomas Idermark]I mean, the answer must be no. No.[David Wilkes]Okay. Payroll has increased by 28,000. How many employees were there year on year?He wants to work out the average. He wants to work out the average. Water, electricity, gas have increased by 35,000.63.6%. What is the split year on year? So that's, once again, it's a question of going back. We have a certain amount of analysis, but what makes a professional announcement?This is a difficult because, you know… …that comprises many different… …across the years.You know, this would be like the TRIO. TRIO would be part of it. It's the Legal Advisory Committee for the Sports Association.It would be the audit. The audit would be coming through. It would be lots of different components year on year.But it has to be analysed by Salvador. You know, so it would be him going back and digging in all that. Does the project cost reflect…It's talking about the consortium, the insurance fund there. That's quite an easy one. I would just say yes.If so, was there no other projects within the half year? Now, in his day, we used to reflect all of the cost expenditure as a project expenditure, mainly greens and projects around the course. So, we used to have operating profit 250,000, 240,000 to be spent on projects.But we don't do that. We don't do significant projects.[Thomas Idermark]It's just course maintenance.[Maria or Janet W]Can we just respond? The categories are different there.[Thomas Idermark]David? Yeah. Can you send out this?It's a little bit hard to take in the questions. If we get questions afterwards regarding this, I can see a link to Christine also here. But, I mean, as Mike said, we report to the AGM.And after that, we have no obligations to take on these kind of projects if we don't want to do it from the board side.[Mike Houston]Very good, Thomas. I'm happy with that. I think that's correct.I mean, otherwise, you could spend your whole time advertising.[David Wilkes]Number seven is ridiculous. I agree the group bank did increase by 30,000 in the 12 months from June 24 to, but unless I'm mistaken, it decreased 311,000 from December 2024. He should know better than to ask a question like this.Where did all of that go? Where did all of that money go? But, of course, you know, the bank account will move according to the cycle of income and expenses.We get all the income in the last quarter, and then we get… That's the price of that. That's a ridiculous question.I mean, that's just… And then expenses obviously flow from the income. We know the expenses of it through the year.Yeah. But it's not every year. But it's hundreds of transactions go through the bank.To cut it down to one or two transactions.[David Ramos]That's hours and hours of work. I think once you have all these…[David Wilkes]Yeah, yeah. It's a hundred-year level. So that's…I didn't want to respond to it because I didn't want to involve a lot of work trying to dig all of this out. But Thomas's response, I'm just saying that we'll present all of this at the end of the AGM where possible. Yeah.Where possible, but not all of it. But we're sending out quarterly information, quarterly financial information. And this is typical of what he does at the year-end financial statements.We send it in as a shareholder financial information. He's coming back with questions. So from that point of view, there is a valid timing reason.He's coming back with questions. So I could just give a generic response maybe. Well, I shall send it.I'll send it to the board first, if you like.[David Ramos]Yeah.[David Wilkes]With this. And then you can have a look to see if it's reasonable. Then if you're happy with it, I'll send it out.[Maria]Just for your report. I've only not been on my day off just to sit down with him.[David Wilkes]I normally do. I normally do. I normally mitigate by sitting down for breakfast with him.[Alison]Well, definitely.[David Wilkes]And then I'll just talk him through the finances and what the status is and issues like that. But he's away at the moment.[David Ramos]See, so he hasn't got…[David Wilkes]Hold it.[David Ramos]He'll be back here because, I mean, he gives out the report with everything going on, with the thing clear and so on. So he can… Yeah.You know, it's not fair. I mean, look. Mike's not a guy.He doesn't have a heart. But this sort of thing, he does know. And he gets on very well with Samuel, doing five drinks in tobacco when it comes to his brother.[David Wilkes]And he's been happy with the successes.[David Ramos]And he hasn't been… But you give this to Samuel. Everything has gone on.And Mike knows that Samuel is the one who's going to have to be doing a lot of this, all this stuff. So maybe, you see, in a subtle way, he just wants to start a little dialogue. He's the one who will have to do all this when it takes place, when it becomes a social point.He's got a lot of time.[Maria]Let's just go back. I mean, it's not a demand. Let's have the conversation with Mark, with that discussion, and just say to him, do you need a formal response?[David Wilkes]And what do you think? And he'll say yes. Yes.Yes.[David Ramos]No, no.[David Wilkes]You haven't been there. What happens? What happens at this point?Okay. Is we send a response. Okay.And then he'll come back with a longer list of new questions. Okay. It doesn't end.Okay. It's a start of a very long process. Okay.We'll do it.[Mike Houston]He just enjoys doing it. He enjoys doing it.[David Wilkes]And that's what he's actually admitted. He likes to keep his knowledge base about the global financial situation up to speed. So he wants…[Alison]…historical data.[David Wilkes]And he likes to put the current years in so he can track it year on year going forward.[Maria]Isn't there a way you can turn it around and give him a job?[Alison]Yes. Yeah, maybe.[Maria]Just to say that, well, it's not the same thing.[Mike Houston]If we… All right. So you're going to circulate it.I'll circulate it. With a response. With a response.A draft response. Okay. All right.I've got one. Yes.[Maria or Janet W]It was just an update regarding the additional wording we're going to put into the Code of Conduct.[Mike Houston]Okay.[Maria or Janet W]I needed an up-to-date Code of Conduct from Miriam, which she's now sent me. And she and I will sit down and come up with wording based on…[Mike Houston]That was that extra leg if there was a conflict of interest.[Maria or Janet W]That's right.[Mike Houston]Yes.[Maria or Janet W]So I'm working with Miriam on that.[Mike Houston]Okay. Any other business on the SAU?[Thomas Idermark]No. Thomas? No.No. I'm fine.[Mike Houston]All right. All right. Barry, anything?No.[Thomas Idermark]David, you're up.[Mike Houston]Okay. So you can close that one.[Alison]All right. Can we have five minutes before we move on to the…[Mike Houston]Yeah. SAU extension.[Alison]Yeah. Could we just have five minutes?[Mike Houston]Yeah. No problem. Thank you.We'll see you in five. Okay.[Maria or Janet W]Are you going to freeze me out now?[Mike Houston]Yeah, I think so, Janet. You can go and play some golf or something nice.[Maria or Janet W]No, I've missed it. It was this morning.[Mike Houston]Thank you very much, Janet. Keep safe, mate.[Maria or Janet W]How do I come out? It's gone. I sat down with Paris.[David Ramos]Who?[Maria or Janet W]Paris.[David Ramos]Who did what?[Maria or Janet W]Both of them. He said one thing. He looked at me and said That was his concern.[David Ramos]That was the only thing he cared about. What was it about Lisa?[Maria or Janet W]I don't understand. They didn't say anything about that. They talked about Steve, that he was not well.That he had hit a ball in his back. It sounded very serious. They talked a lot about how bad it was.It was the first time they were involved in something like this. And never again. I'm not going to go there again.They didn't get it. They thought it was terrible that it was so expensive. That we had to pay such a high fee.They complained that I could have gotten this for 25, instead of 90. They also complained about the lottery. Poor Steve.There were a lot of strange entries. For example, Lisa and Sue had to go together. Why did they have to?I don't know. No, you don't. No.It was supposed to be at least one player in each group. I thought it was a threat to the captain I went with. He might have wanted to go with someone like you.Instead, he had to go with George, who he knew well. No, it wasn't good. The whole thing was wrong.[Thomas Idermark]Steve was very stressed.[Maria or Janet W]He was super stressed. It almost looked like he was going to go home. And he couldn't go.They had reserved four players for this team. And you took one. And George had gone and taken one as well.Even though he wasn't there from the start.[Thomas Idermark]Yes, that we took one. It was just because he didn't want to go. Yes, exactly.[Maria or Janet W]Yes, exactly.[Thomas Idermark]It was because of you.[Maria or Janet W]Yes, exactly. It was so good. What?What did I do? You took one.[Thomas Idermark]No, I didn't. No, they weren't good either.[Maria or Janet W]No, so it was a bit...[Thomas Idermark]Yes. It was a bit sad. I think I'm to blame for all the bad management at Eilish.It can't be blamed on her. She stood up for the club. She stood up for planning.She didn't do it. She wasn't here. The people who did it, who have been doing it for a long time, weren't involved.The thing is, she must have been in a bad moment when they broke up. Can you hear me?[Alison]Just you and me now, Thomas.[Thomas Idermark]Yes, I can hear you. Can you hear me? I can hear you, yes.[Alison]We'll just carry on.[Thomas Idermark]I'm sitting in a hotel room.[Alison]Yes, very hard.[Thomas Idermark]We are checking out now. We have packing and everything.[Alison]Oh, dear.[Thomas Idermark]We're leaving in two hours.[Alison]What time is your flight?[Thomas Idermark]It's four o'clock. But we are leaving at 1.30, I think. Yes, I think so.Then we go to London and then to Copenhagen. Then we are driving back to our farm in the middle of the night. I think we are landing at 12 approximately.I will be back at 3 or 4 in the morning.[Alison]You couldn't fly direct from Cork to Copenhagen?[Thomas Idermark]No, I had to go over London.[Alison]Oh, great.[Thomas Idermark]But I think it was a Ryanair from Copenhagen to here, wasn't it, Elisabeth? No. Okay, so when we went here, we went to Dublin from Copenhagen.We visited Janet and Vincent for a day.[Alison]Oh, right.[Thomas Idermark]It was in that area. Then we took the train here, down here.[Alison]Oh, okay.[Thomas Idermark]But now we're going back directly.[Alison]Interesting. So you've had a nice few days?[Thomas Idermark]Yes, I think so. Yes, it was nice. I've never been in this area of Ireland before.[Alison]You haven't?[Thomas Idermark]No, I've just been in Dublin before.[Alison]Right.[Thomas Idermark]We met George and the others from here. George, Eilish. I played with Raymond and Amy, the new members.[Alison]Oh, okay.[Thomas Idermark]Murray.[Alison]Are they part of the Murray family, are they?[Thomas Idermark]Yeah. It's a clan now. I don't know how many members there are.It must be 3, 4, 5. It must be 6, 7.[Alison]Oh, right.[Thomas Idermark]I'm not sure I met him before, but they have been in Alper Eisen a number of times. I think they can be quite active. Amy seems to be a very active person, his wife.Have you met them?[Alison]No. No.[Thomas Idermark]They're a good golfer, an organised lady. So I think she can be helpful for the club in the future. I think so.[Alison]Oh, good. Good. Murray's.[Thomas Idermark]Murray's.[David Ramos]More of them. What was I meant to say? I'll pick you back in a few minutes.[Maria or Janet W]Murray Alper Eisen.[David Ramos]Are you connected to my phone too? Oh, okay. Well, I need to get charged.[Maria or Janet W]Where are we? Restaurant and Pro Shop, yes.[Mike Houston]One second. I just need to get back on track. We're going to the golf club extension.The extension.[Maria or Janet W]Approval of minutes. That's done. Managing director's report.[David Ramos]Okay. Just again. I get it.Okay. So we are.[Mike Houston]Approval of the minutes. Okay. We've done that previously.So we just go on with yours. Yeah. Okay.[David Ramos]Well, basically, that's when we got some of the decisions. I mean, there's the extension lorry. Got it on there.The rats in the shop. Huge problem. Even though most people don't realise, but it's a huge problem.Mickey's in there. We're working on trying to find a solution. Yeah.The point is the way. And don't you pay the fortune to have the furniture custom made exactly by a very nice company. We can't break down.We can't take it out without breaking. Okay. But we had to go behind the wall.And that used to be in the old days, the laundrette from the hotel. Back in the day. So we don't even know why a lot of the pipes are pointing.You know, we don't have plans of this. There's an old particle. There was a year to be good.So we try and put in a boat. All these systems that you put a table and it's got a camera. And you can go to 50 metres, but we don't know where it's going.So we come to that age and we don't know where the rats are coming from. We put trash. We caught rats.But to cut a long story short, we found an area where we see a lot of droppings from the rats. We put them. We're clearing all that out.We've got a machine that cleans the air. But first thing in the morning, when you arrive at that shop, it stinks. Okay.Of pee and so. And now we're keeping them open, which Antonio doesn't want open. Because he's got such a nice display.But we've had to do that in the mornings to clear it up. It's not a dead rat, is it? It's not a dead rat, is it?[Maria or Janet W]No, no. It's different. Okay.[David Ramos]So I think we found part of the problem. I think maybe the entire problem. But that's taken a lot of priority on me this time.We can't stop. We've been knocking out holes. And so you can't do that when the shop is open.So that's what we do going on this week. I hope by tomorrow afternoon, it's going to be a lot better. We're putting special products.But this could be a bit of an issue. And comes a big one to me. The greenkeeper.Well, it will be the full series or the full descriptions. The guy from Valderrama, they thought, not ideal for us. To me, out of what we got, I have to say it's been a difficult one.Because Naranjo was spent quite a bit of time without a greenkeeper looking. And they've got a big budget. It wasn't a matter of money.It's a matter of getting the right person. So I was at the end. I met Fernando.Fernando, at the end, he wasn't going to cover. He was actually getting better pay up there. So my candidate, the one I suggest is Eugenio.I spoke to Pablo and Luis separately. They're quite different from each other. And the way they look at consultancy and what is fair greenkeeper.But they both agree that experience. It's important that we realise that if you bring greenkeeper from Norway here, you won't have a clue because the type of problems they have up there are completely different to the problems here. Even Fernando in the north of Spain.He had a long chat with him for an hour and a half and asked him some technical questions about how you would solve certain things. I said, the main point you would have up there, which you don't have here, is the infections they have on the greens over summer, which we don't see quite yet on Montalvo. So there's more of an expertise in green treatment.But for example, overseeding or equipment treatments, he hasn't done so much. So Eugenio is more following a continuation of what was the basis of knowledge. But he's got the advantage of the privatisation.And the number one company in Andalusia for robots is Real de Sevilla. They've got 11 units now. And he started that.So he knows how it works. Obviously, he knows how to deal with Kikuyo. He cleaned Real.He knows how to oversee. They used to oversee with Real. So there's a lot of similarities.The other thing is, like I said, the offer, which is below what was the basis, I'd say 62 to 68. And then we're looking at this KPI for next year. So I said it'd be around three to five grand.He was over 80. But he's not working right now. And I think he's obviously keen to get back.And he wants to work in this area. Even though he's from Seville, both places. His wife works at a pharmaceutical company.But she works most of the time online. Two very young kids. I don't think they'll be having any other in the near future.They're very little. Big Nappy is one of them. So what age is he?I didn't ask him his age straight, but I think he's probably about 39, 42. Something like that. I don't think he's...So he needs to. Of course he needs to. We all need to work better.Not you, but most of us. Under 50, we need to work. But it's obviously your kid.Oh, yeah, yeah, no. And he's keen. I think he's excited.He came. He went out. He came to see me out.He's very impressed with what we saw. It was very clean. But I told him, look, we don't just want a continuation.We want to evolve. And so what you're going to bring that will work well is this thing, which people are very keen on, this robotization of the route. You know, what can we do?You know, we need to look at doing some of the parts, maybe work on the irrigation. But just be... We're not...We just want to stay where we are. Obviously, you get to a point where what else can you do? Get on here.There's plenty to do. So as I say, I think he will fit in well with the team, which to me is very important. Some greenkeepers can come in, like, on the construction side, and you're screaming.And, you know, that doesn't work, you know, especially with the volatility we've got at the moment. There's so many job opportunities out there that we don't want someone here to upset the staff. And suddenly we lose five guys.You can't replace a robot, you know.[Mike Houston]Not yet. The only thing I would ask is I've got an understanding why he left after 13 years. Is this...[David Ramos]Okay.[Mike Houston]So I spoke to... Yeah.[David Ramos]So I spoke a bit to the... Not the owner, but the general manager. Okay?He's actually a good friend of mine. And what happens after 13 years, the guy goes away for a time. Okay.You know, the owners are mega wealthy. One of the wealthiest families in the country. That robot is like the garden.And he had 25 job staff, and he had two, like, one assistant for one front line, one for the back line. And I think he just lost a bit of that. What do we do next?I mean, I think it goes back there. I mean, the place is amazing. To me, after Soto Grande, it comes before Valderraba.I mean, it's an amazing go-fetcher. Concerning it's really new. But I think it gets to a point.But he's available immediately.[Mike Houston]I mean, that's the point.[David Ramos]No, that is key. I mean, look. The second in charge of Valderraba.That's another case of someone who's super qualified. He's the one who runs the show. The other one is more in the office doing administration and closing projects.His father was the head of Valderraba. He's also a professional player. Problem is, he's such a switch.Valderraba and Paraíso. But this guy, again, the same thing. Valderraba, they just think they can solve everything with money.That's what he told the person who told me about it. I think these guys just throw money at him. We fix it.And it gets to a point where he's been there a long time and he wants to go. Well, we're not the right example. Maybe from Valderraba to La Reserva would be more suitable.[Mike Houston]But people get burnt out when they come see an objective, I guess. So, David, you're recommending we go for the chap from Seville. And, Alison, we can have a chat to you and everybody.Yeah, exactly. The next face is a YouTuber. I spoke to him yesterday.[David Ramos]And I said, look, I'm calling you tomorrow to the board. And you need to make sure you're not going to get called in. Because I've got four candidates.And you're the one I'm going to recommend to the board. Don't turn around in three days saying, I'm not so sure. I want to drive all the way from Chaparral to here.I said, no, no, no. I'm keen. I said, well, the next face is you and Alison.I don't think the whole board would be ready for that. I'll have a chat with him. He can come to the club.I can set it up on Zoom here. I spoke to also Lisa Barney to see how he felt. For me, it's very important for them to meet to us.They also need to get some word with him. Because it will be this time when you pick up the phone and say, hey, I've got a problem with the fit. Okay.Which is what would be because the main problem we have this club is agree. We need to realise that anybody comes from outside. We need to live.So I've been spending quite a bit of time with those reasons. The system was the one I'm going to recommend to have the masters in agronomy for next year. And we subsidise the same as we did for the older system.So you go that take me for knowledge because the whole key here is green number two. I'm green. Number nine.Completely different. But about all the greens. So that's what he needs to understand.Because the worst thing that can happen is the new way. It looks amazing. Imagine we got suddenly we change the green.Keep an informant that goes because he's going to take on 15,000 brown from you. So we have to is this sort of thing that also is that I was least as happy with him. I said, how much longer?How much time do you need to spend with anything? I was really said, look, three, four days. No more.Right. Okay. Because they don't want to pick up this sort of thing that I don't want to want to keep us.You know, it's a bit of a difficult transition. I last night I spoke to one of them for an hour. I'm the other one for like 30 minutes just to make sure that this goes ahead.We're not going to have here. Plus we got the other guy. I'm going to go check on your data.I've also spoken to was a note of the team. Would it be the perfect candidate? Who's it?I'll come here. I know this guy. So.Difficult situation. I think it'd be nice. Pretty well.Intensive. We got two people who were a lot of knowledge. We're happy to help this guy who comes in was a lot of knowledge.So it won't be in theory. Well, permitting that we don't get torrential rains or things like that like last year, that we can have a pretty smooth transition. And the team who has been also talking to the ones who may be the longest, who may be a little bit more anxious, they've already seen three, some of them four green keepers, each of them with a staff, and reassured that whoever comes in is going to be a good guy.[Mike Houston]Those aboard, are we happy with the principle of going with David's recommendations? Alison, you and I will have a chat with him.[Alison]I think we should. I think it's important that Surtek believe he's the best person. And the other thing I was thinking of, and I know they're very, very short of time, but maybe it would be important for the first year for us to have a little bit more input from Surtek as a little bit of a cover.We cut down on the number of visits from Surtek over the last couple of years. Maybe it's an opportunity to just turn that up just a little bit while this guy is learning the ropes, if you like.[David Ramos]OK, I need to work on how we can do that, because the problem we've got with Surtek is he's doing lid and he's travelling all over the world.[Alison]Yeah, yeah, yeah.[David Ramos]I'll find a way, maybe increasing from four to six visits. I think that's a good point. The main time of the year when we want them is summer, which is when we've got most issues.So let me see how we can work that one out. OK.[Alison]I just think that would be a sensible thing. And if you and I, Mike, can sit down with him in the next few days, just talk through a few things from our point of view. I mean, David's had a very long interview with him.Surtek know him, so that's good news as well. The fact that he can start so quickly is also important. All those things come into it.[David Wilkes]Yeah, just to cover up on Josie Lewis, it was felt by the board that an exit interview was an appropriate thing for Pablo when he left. Now, Josie Lewis is also a key employee. Absolutely.I think we should also probably organise an exit interview for Josie Lewis, if only to try and learn from what issues he felt from his decision to leave the club.[Mike Houston]I think we talked about that at our meeting, didn't we?[Alison]So would that be sensible for Janet to do it again as she's done one? Or should it be somebody else?[David Wilkes]I think she did an excellent job with Pablo, but Pablo obviously spoke very good English. Josie Lewis also speaks English, but maybe I don't think his English is good enough. Wow.Or I think it may be Patricia. Oh, look. Because she's fluent in Spanish and Josie Lewis may have a more constructive meeting on that.So either Janet or Patricia.[David Ramos]I think he's more comfortable in Spanish, for sure, but his English is not that bad. It just takes his time to express himself. But Patricia could work.[Thomas Idermark]Thomas, sorry if you wanted to... I want to go back to the candidates we were talking about. And I didn't really follow what David said or reported.But have we got second opinions about these people? We are talking about the professional skills, and that's, of course, very important. But as a person also, and as a leader for the staff and so on, do we know anything about that?Have they left any references? And do we have any second opinions, neutral opinions about how they are as leaders?[Alison]Definitely. This guy has definitely got four references. The head Greenpeaker at Finca Cortesan, vice president of agronomy at Troon Gulf, director of agronomy, and general manager from Seville.[Thomas Idermark]Have we talked to them? We haven't yet.[Alison]We haven't got that.[David Ramos]I spoke to the general manager from Seville. I had a long chat with him about that and how they were changing their robots. And he gave me a good reference.The only thing is, he did say that at the end, after 13 years. Him and the owners were not in such good terms after so long. Again, it's not a changing of directors.An owner just wants to his garden there.[Thomas Idermark]But David, can you describe him then, as he is as a person?[David Ramos]I understand. From what I met him, he's a very approachable young man, very friendly, very sociable. Seems very technically educated.Again, he's been to Michigan. So for the agronomics side, I'm not an engineer. So when they're asking what sort of mixture you would do to kill Kikuyu, but obviously, I know he's killed a lot of Kikuyu in Seville.I know what the team is. He's a fair guy, probably less firm than Posse Luis. But what I've heard from other people, Posse Luis can be quite nasty at times for the team.And that's as far as I can tell you.[Mike Houston]I don't know. I think also Thomas Surtek can go around with all the different courses. They rank him highly.[Alison]Yeah, they've got good knowledge of him.[David Ramos]And I asked the other greenkeeper from the north about Fernando, who was a very, very nice man. I mean, he's lovely. About Evo Penio, he told me he was a very nice guy, very professional.Everybody knows because of the club he was at. Oven, you know, Real de Sevilla. I spoke to the guy who was the one who first recommended it to him, who's the guy who's the rep from Toro Club Cup.Obviously, he knows all the greenkeepers. And he's the one who said this guy would be really good for Paraiso. I've known Enrique for years.I used to work for him in Galanova. Many, many years ago. So he has got very good references.[Mike Houston]Plus, the course has been very good for a long time.[Thomas Idermark]I mean, Sevilla has always been in great condition.[Mike Houston]I mean, that's a reference in itself.[Thomas Idermark]Do you want us to do any more, Thomas? Is that what you... It's fine.Good to hear. It's important also who you ask.[Mike Houston]I think you're doing the risk with anyone. You don't know. But he sounds like he's got a lot of positives.[Alison]David, will you set up the exit interview for Jose Luiz? Who's going to set up that exit interview for Jose Luiz?[Mike Houston]Someone to talk to.[David Wilkes]I don't mind. I don't mind doing that. I'll do it then.[Mike Houston]Yeah, no problem. Talk to... You'll talk to...[David Wilkes]Well, obviously, you'll deal with Jose Luiz, but I'll talk to either Gerard or Trichel.[Mike Houston]Trichel sounds like... Trichel... Spanish sounds like a good...[David Wilkes]Yeah, probably Spanish.[Mike Houston]He'll be a lot more relaxed over here.[Alison]And it's a series of questions. I mean, you set that up for Pablo, David. You've got a pro forma of questions.The questions aren't really going to be any different. They're just slanted in a different way.[David Wilkes]No? It's just an opportunity to understand his thought process. Absolutely.What he did during the period. And some of the understanding of his decision process, to why he's decided to leave. Because obviously, he's a key employee.Whenever a key employee leaves, it's important that we all learn from that to protect us from the future.[Mike Houston]And also what frustrations he might have had that he wouldn't like, but he doesn't want to tell us directly.[David Wilkes]Yeah.[Mike Houston]So in other words, what did he find frustrating? What are the things that we can maybe do better with the next guy? Those are the useful things that come out of it.[Alison]Yeah, absolutely.[Mike Houston]Okay.[David Ramos]Right. So yeah, two more ground staff. One of them is leaving.Hopefully he comes back. I hope he doesn't sign with José Luis in Naranjos. Because he's a very good one, José Torres.And the other guy has unfortunately got a very bad situation with his mum, who was part-time. But it's not getting any easier. That's why José Luis actually said, I'm going to not get anyone, let the new guy pick his workers.Because we are at a point where we're getting lower. And I'm like, look, we need to find someone. And he said, look, it's not fair.And for someone, and I need two weeks out. Let the new. But I'm not very happy with the numbers, you know, getting lower and lower.And that will help it. We don't know. Anyway, next one is an unusual one.Something I fully support. I hope you've all read about the car wash. I'm not going to say that the members' cars are dirty.But I think it could be something that's used by everyone. Myself, I'm a member of the NCT. So the main point here is not the money we make out of it.The main point is that we would have security for free out there. That's what I see. Because the more I talk to the people about the staff here, about the barrier, they just got flashbacks of how terrible it was that barrier for them.You know, what a disaster it was. How constantly Niki was constantly had to call the company to repair it because someone would drive into it. It would be faulty.This way, where you can see on Google Maps, you can understand why I think I should be located, which is just down there. We give it a trial. But obviously, these guys who break into Gold Plus, this is our low season.So now they're going on the other areas to do it. But now when that promenade gets quieter, they'll be back here. Story to say, they're so smart.[Mike Houston]They know now Malaga is probably making more money off our next two hours of five-star hotels. So are we happy to have a trial with us? Because what you said, you're going to run it full.Yeah, I mean, there's very young lads.[David Ramos]I think they're in their 20s. They've been doing this in England for a number of months, for 30 months, I think it was. They got, I think, money from the family in England who have the business there.I mean, they're Spanish, so they look Spanish. And they just want to start it over here. At Santa Clara, it worked really well.And I approached them years ago saying, look, would you like to come over here? It's these sort of services, they're not going to make as much money. But it's great to have, because some people might just think, I need to clean the car, but this is a good time.[Mike Houston]Were you all happy?[Thomas Idermark]Two questions. Two questions. One, free washes for the board was number one.Two, sorry, but from an environmental angle, is it okay to be there with, I mean, the wash water and so on?[David Ramos]Yeah, no.[Thomas Idermark]So that's the thing.[David Ramos]They only use ecological products. That, to me, is very important. Because of the place you're going to be located, it's not, it would be a bit of an infrastructure to develop drains and so from that area.So we have to do a minimum work, which I'm already looking at with Mickey. But the product is ecological. It's not, it would be, we wouldn't be caught, but I just wouldn't agree with it, put it that way.[Thomas Idermark]Okay.[David Ramos]Okay. So this is going to be, I think, a bit of a moving situation, because they're going to have a marquee that they put together on the day. They come with a big van.We do the cars there. But maybe we find that we need to move them somewhere else. That's why I don't have any proper installation until we see how this works.So I think it's going to be a bit basic.[Thomas Idermark]I think you should prepare for that. We probably got that question.[David Ramos]Yeah, yeah, no, it's ecological product. Okay, Mark Bruce, we dealt with. Sabbatical, well, these Camille, you know, in cases, I mean, don't want to get into too detail.Barbara Cranko was in my office, really upset the other day. Linda Jones, which is having an awful time for a long time. They actually both, they're friends.Pete and Susie Donaldson, well, you know, it's very, very difficult what they're going through. I met with Pete, had a long chat. I mean, she's not recovered.She has another operation, they delayed it. It's not good. Yeah, exactly.The only thing is, he has to be inactive because he's not the one with the medical support. You know, he'll be inactive, and then she'll be sabbatical. But look, I don't even want to talk money about them with everything they've got going on.They haven't paid the second instalment, so we'll just leave it like that. And there's no hope for the best of them. Next one is a bit difficult one.Brian and Forest. They came here through Rob Garnett, they're members of Athena or the Oval Caressa. Very nice couple, but their health has been not very good since.They haven't really been able to meet many people. The only problem is we're asking for a refund on the activation for the LDP. That's a difficult one, okay?Because we have had couples. We had this couple from Sweden who joined, I don't know why. I got a feeling they got divorced, but it was literally one year.They paid in January. They resigned in the year, and they paid 10 grand. They never asked a question, and put the chairs for sale.I don't know if they were quite young. I think, as I say, it was a divorce or something, and they just sold the property with that, or maybe it's their health. With this in particular, it's just they literally, at least the other couple got to play, and there was no health problem, there was nothing there.This is a different one, because there's a medical background. And always when there's medical, I am very sensitive to see that we have to be fair. It's not the same if you get divorced, again, ideal, but if you can't play golf, and so you just play that, my recommendation would be half.So one of them gets it, the one with a medical problem, the other one has a medical problem, doesn't get it.[Maria or Janet W]They managed 33 years, though, didn't they?[David Ramos]Well, to say the full member's fees for the year, I mean, it's, I think that's before they had the, he had the Achilles tendon, and he had the hand operation. I mean, they really, they've had a hard time, not because of the club, but because of the health problem. But then, I don't know, I just feel like he doesn't think he's going to be playing much golf.And he just dropped 10 grand, plus 17 grand in two shares.[Mike Houston]Do you want any comments on that? It's a bit too important.[David Wilkes]Yeah, it's a dangerous question. Yeah. You know, there's been a flood of other people coming back with, they want their money back as well.[David Ramos]Well, it's medical background, man. You can't be, and they literally haven't even spent over a year.[Mike Houston]But would you, I mean, David, when you sign up for a club, I would have thought their son's coming to medical. Okay, in other words, you paid your entrance fee, you're a member of the club. Now you start playing, and you've got medical problems.Same as we're looking at these other people. You'd say, well, you could say, well, okay, they haven't been able to play, and they, or whatever it is, we're going to give them a sabbatical or whatever, you know, but they've now decided to leave. But I'm very nervous to start giving entrance fees back.[David Ramos]The problem they had, and this I have to unfortunately agree, we used this strategy of increasing the entry fees from 10 to 16. And it's true that they were pressurised in a way saying, look, if I don't join now, I'm paying six or more. They actually were going to be introductories.15. Or 16 for couples.[Mike Houston]But you know, David, those to me are all, you know, like they joined, what are they, member of another club, aren't they?[David Ramos]No, no, they were not, well, yeah, yearly member, but they don't actually have all the money for that, at Hacienda. Okay, yes, sir.[Mike Houston]I mean, that's a business decision the person makes, isn't it? I'm going to join, I'm going to pay my entrance fee, and so on. That's the only thing I'm concerned with.To me, we might be sitting in precedent that's going to come back and I shouldn't give it back.[Thomas Idermark]No. Okay.[David Ramos]I think something, we should do something about that.[Mike Houston]What about the couple, I don't know, who really does. You can forget their subs, rather, to say, okay, you, you don't get the entry fee, but we'll give you their subs. You're giving your subs or something, because you, you're almost giving them a sabbatical because they only know how to play.But then they've decided to resign. That's a different decision.[Maria]And I think on principle, you know, in one year's time, that will be a way of life. I mean, they made a business decision and it's a bit like buying a car, and the car will break it.[Mike Houston]So look at that side of it, David. I think that, from like, as if you were, like, you were looking at these other ones. Okay.So I'll do, I'll do the subs. They only pay the first instalment of the year.[David Ramos]I'd say, look, we're really sorry. Policy is that we're not going to, we can't refund entry fees, but the board have agreed to give you the money you paid for your subs for the year. Yeah.You're all happy with that?[Mike Houston]Yes, sir. Yeah. Okay.[David Ramos]Well, it'll take an hour, and then you just need to make a note. That's when we can move those stuff.[Mike Houston]It's that standard, sir. We got the action list now. Okay.[David Ramos]Well, the rest of it is just the cameras, which I'm getting more cameras in the car park. I don't think you got on with the bridge club, right? I'm trying to, I put it in there.It wasn't by decision, so it's, but it's all good for the club. So, good.[Maria]That's my report, then.[Maria or Janet W]Who's got the action list?[Mike Houston]We've got the action list, and then whatever would actually be coming out of this.[David Wilkes]That's good.[David Ramos]He's the guy who, in Green Park was also, and he used to play down here at the, at the post club, but obviously it's, when it rains, they can't play. So, I have agreed, but then they're going to do the Christmas dinner. Yes.[David Wilkes]This is something ordinary, which I saw, yeah. We're going to be at five euros per- Connection again.[David Ramos]Person. Per person, they have a drink, either tea, which you normally drink tea or coffee, or you can include a glass of vino, but it's, it's okay. I mean, it's not about money, it's more, more members are joining this on Wednesday afternoon.You can go to my hotspot. Yeah, my hotspot is active, which, I think they just lost it.[Maria or Janet W]Yeah. So, I've got a ring on anyway.[David Ramos]So, it's, it's something, I-14, I think it's, it's only going to work on the I-14 plus.[Mike Houston]Yeah.[Maria or Janet W]It's when it starts normally, is it?[Mike Houston]That's the insurance claim status. So, we're just looking at the actions. Thank you for that.[Maria]So, we're going to, I think the first one.[David Ramos]No, I am now on, one second.[Mike Houston]I've changed it. First one on, is on, the insurance claim status. Is there anything, any movement on that?[David Ramos]This week, they finished the, the bunkers of the, the final work is being done this week. Now it's just the, you'll send the invoices to the consortium. Okay.And then once we get paid, we pay him. That's, that's what we are. Okay.They're done. I think they're done.[Mike Houston]Did you say they were paying for something on the green or something?[David Ramos]Well, so we've got something on the bunkers. Yes. Okay.The bunkers, don't remember which, which one, but yes, all the work has been done. It's been, well, something like that. And we've got a lot of trees that we didn't have.And other bits. Okay.[Mike Houston]59, the security area. I think, I think the cameras, okay. Roll that over.We're on the actual most, the SA or the?[Maria]SA.[Mike Houston]So we're on nine and 59. 59. Nine and 21.No, but that's the, yeah. We hit down at 59, but that's just down there. Okay.More cameras. Okay. Sorry.This is a little. Thank you. Well, yeah.[David Ramos]And then we are. What they're seeing at the other end. No, they don't see it.[Mike Houston]I think Thomas for, for you and Alison, we just came through the action log for. The SAU. Reconvened SAU.[Thomas Idermark]59, you said.[Mike Houston]Yeah. So I've done 59, the security barrier. The T time rationalisation.This is important. That's in December. Okay.Yeah. This is the, you're going to report later on after the high season. Yes.Okay. The website rationalisation. 63 Maria.Well, So that's still something that has to be. Looked at. That's the rational.Is that the whole website you're looking at or?[Maria or Janet W]No, it's actually, for me, my actions just to share the whole website. And I was having trouble. I couldn't get in the block and move.[David Ramos]And you need to, the browser needs to log out. And then you go back in and you can see it. When you leave it on the browser, for security, it goes out.[Maria or Janet W]So I've got to take the whole thing off. You just log out and go back in and it works. Okay.[Mike Houston]You're looking at it from a point of view. We've got to share all the actions. We're at 64, the kitchen architect.That's under my name. I think so.[Maria or Janet W]Okay.[Mike Houston]That's the same thing. All right. So that's rolled out.76. That's been done. That's close.77. Really? It's the same thing with the barrier.I think you just close that. In case you want to bring it back. If we don't, then we have it.Okay. 79 is the senior staff KPIs. That's November.Okay. So that's all right. Old money reconciliation.That's closed. 81 is the fixed assets. Okay.That's October, ready for 25 accounts. So that's all right. Sports association, we've covered.83, the robot mowers, we've covered. 84 is the next of kin. That's closed.Is it? I'll take it. That's duplicated at 144.Okay. So that's, we've closed it because we've got it somewhere else. Okay.What order is that? That's a duplicate. All right.85. That's a duplicate. That's the duplicate.So 93 is a single source. That's ongoing. All right.That's meetings. The James restroom, we've covered. 126 is a blue flag.That's later on in the year. Members rentals. That's closed.129. 129 is a track more members. You've covered that for us.131 is a, we've covered that. That's the captains. Okay.134. I think now we've gone through. Yeah.One, three, five, one timekeeping. We've done that clubhouse repair. We've done that.It's okay. I think we've basically through there. 141 was a template.You say you're getting onto that for the capital. I think that's, I mean, I just want to say, I think that's a pretty important thing.[Thomas Idermark]10 is coming back.[Mike Houston]Because I think the, when you look at the accounts, you know, there's a 50 or a thousand bucks. That's to do with the clubhouse. And, you know, whatever.And somewhere along the lines, we've got to get that pinned into something. And where is it going to end up? Is it going to end up in fixed assets?Some of it is, I'm sure. Some of it's going to be working costs. So I think it's important we get on top of that.Okay. Your key things.[David Wilkes]Samuel asked, raised the question with Spencer. So just need to tap into him. I think I'm just about as involved as you.[David Ramos]All of that is costs.[Mike Houston]Yeah.[David Ramos]It's chipping and cutting.[Mike Houston]I would say, you know, with it, it's been fixed. It's true.[David Ramos]You know, we have a difficult month. I don't know.[Alison]We're here in August.[David Ramos]It's not easy to work in this country, not with that. People just want to get back to you. They don't have a response either.They might retire holiday like a lawyer.[Mike Houston]Okay. That's all. I think we've generally covered that.Is that the action plan? Is that the last one? Is the shipment manual file of purchase invoices?Is that?[David Wilkes]Which I think.[Mike Houston]It's doing a DR to speak to DW.[David Wilkes]Yes. What Samuel's doing is the recommendation is when the auditors came in to try and verify some of the historical costs associated with the fixed asset register for the club, generally, there was no, it was very confusing for them to go in and find the specific invoices related to fixed assets. So the recommendation was whenever we require new assets going forward, we create an annual, a file of capital additions and include the invoices there.And it can be cross-referenced to the several other purchase invoices. But we separate them, separate them into a separate file and then what we have to do is once those, once he has identified all of those historical invoices and put them in a separate file, then he goes back to the fixed asset register and corrects the description and the date of acquisition and the original cost and make sure the information in the fixed asset register is correct. So if we get an inspection in the future, first thing they'll ask for is a fixed asset register and say, well, I want to see your claim of depreciation on this asset here.Let me see the original documentation. And Salvador immediately gets a file, pull it down, and they can see all this sort of cost, date of acquisition and everything that they need to see. But they will certainly ask for an export.And based on Fayenco's experience, they couldn't find it. The description was bad in the fixed asset register and when they were trying to find any supporting documentation, it couldn't be found. So what Salvador was doing, it's going back over time, year by year.That's what the trust... My team has provided a lot of support on this. Yes, Douglas.[Thomas Idermark]It can be a job to do this, but I agree that we should have it. But it can take some time sometimes to do it. My question was, can we make this in combination with describing authorisation of people also on the staff?Because I think I've asked before about that, but I don't know how it looks like in our administration regarding this. I mean, for example, can a staff person just call up and say, we have no sand, just call up and say, I want to have five lorries of sand. Who can purchase?Who can sign things? And so on. Do we have that anywhere?David, it's everything. Yeah. Sorry, I just wanted to say, don't mix up signing and buying.[David Wilkes]Well, Jersey-Lewis does most of the ordering, but for all terms used on the course, in Jersey-Lewis, that has the relationship with the supplier, it would be ordering the quantities and identifying and checking it in. I would imagine when it comes in.[Thomas Idermark]It should be registered somewhere, it looks like. It could be very short, very short, but somewhere.[Maria]Well, I think there are two things that I'm speaking to David Ramos about. One is the fixed assets. I'm trying to find matching things to create a template, which I think can be used for multiple purposes when it works.So that's addressing the fixed assets. Secondly, in the last item here, job descriptions. One of the things that I've been asked to do is to look at job descriptions, which addresses in who has which title, which job description, which appraisal, and of course, which tasks.So something like this, who has got the right for purchase, that should be in the job description somewhere. So I think that we need...[Thomas Idermark]I think it should be two documents, because one is a financial document, administrative document, and the other is a job description. But it must be synchronised, of course, if you mean that, Barry.[Maria]Well, at the moment, it's not documented clearly. So I think we need to start somewhere, which for me, the first thing is job description. Who has got the buying rights to order?Who's got the rights to pay?[David Wilkes]What do you say if you get involved in purchase orders of materials, of course, of things?[David Ramos]Yeah, I mean, I check with all the directors of the platter of supplies they're using for certain things. For example, the sand, and so they check. But at the end of the day, the relationship with the guy, the company that brings the sand, you know, they have to be reliable.[David Wilkes]What the guy should tell the fertilisers, I get to know them, but I don't know about sending order so many pesticides, I wouldn't have a clue. And Joseph, Lewis doesn't come to you before he places the orders to get it approved for him? Because he's got it on budget.He's got it on budget what we should be spending.[David Ramos]And then, yeah, exactly. What we do is monitor. And he obviously talks at the end of the year with the supplier to see what sort of rate increases they're going to have.[Thomas Idermark]But it's one of the most common situations you have is that people are buying. They are not negotiating. We don't have the good contracts.They are buying from the same company they always bought and so on and so on. And you don't know who is authorised to buy things or go into small contracts.[David Ramos]One thing you need to take into account is that this is gold. So there's not like 50 million companies that sell sand, there's three. And companies that sell turf, there's three.And companies that sell buggies, there's three. You know, it's not like other industries where you've got so much to choose from. Here, it's quite easy to keep track of that matter.And the vast majority of people we just find out and try to negotiate a similar rate depending on the quantity we buy. But we don't compare to other industries. Here, unfortunately, we pay so much in gold for certain things because there's such small competition between them.Like if you want to buy a bin for a gold club, you're paying 260 euros for a bin. And if it's a town hall and you're buying it for the city, you're paying 60 euros for the bin. But they do it because it's gold.You know, the bowl washer thing, which to me is a joke. There's no more companies that are doing that. They're worth 300 euros.Those bowl washers. Now, in another industry, you probably got 57 companies that do bowl washers. But here, for example, there's no such case.There's three companies that do bowl washers. So maybe it's fine. I'm looking at stuff from China to get directly.But then the risk is the quality. I'm not the last hope.[Thomas Idermark]I think, David, that was not my point. I think you're answering on another question. That was not my point.My point is that in an administration, you must know who is authorised to do the purchase. For example, it can be other contracts also. It can be you in the end, perhaps, David.I don't know. But it should be somewhere. So we know that.Otherwise, you have to do a delegation. But it's still your responsibility. But you must do that in written.[Mike Houston]So it's really, I mean, Thomas, what you're looking for is the authorisation. Who's allowed to do what at what level, et cetera, et cetera.[Thomas Idermark]It can be one page. Keep it short.[Mike Houston]One whole page.[Thomas Idermark]Half a page.[Mike Houston]I think it's the process, as I said. Like, for example, we do a budget and the head greenkeeper is responsible for this budget.[Thomas Idermark]Authorised to buy up to a certain level or limit, for example. Yeah, yeah, exactly. And then it's you in the end, David, or the board.You see all the interest that Thomas is looking for to make sure that there's something that one can follow.[Mike Houston]And what limits people have, I guess, is critical.[Thomas Idermark]Yeah, I think that also has to do with our internal audit. Yeah. Are we following this or not?[Mike Houston]OK. I'm sure we'll pick up on that. The job description, you.[Maria]Yeah, just to mention that I've spoken to David and I think what we need is job descriptions for every employee in one place. And I just think both Maria and David is what do we have and what do we need to get? And then what's the process to get it?And then I think also we need to have. You mean paid employees? Well, what do you know?I mean, anybody with an actual fact, yes, a paid employee. But I also do mean we should have four committee, you know, basically. So what you did for me was what's my description and what are my tasks?So that anybody who has a job should have a responsibility for a handover. And so we just need whatever definition you get it. It should not be person independent.It should be role dependent. Which brings me on to one question I've addressed. And I think that I would like to just have a principle discussion.I have experience trying to find historic information and information has been in people's PCs and people's email addressable. So I think that we should. I think we should look at having roles and anybody in any official position should have a club email address and then wherever possible that be used rather than a personal email address.The reason for that is when someone takes on a role, they have a lot of correspondent, a lot of information. When they leave the role, it will be a shame that that documentation is not available. So that's the basic problem I'm trying to address.I think we've done a lot of it with, for example, the board email system, but just on principle, any role should have a club email address so that we have historic information. That's just a thought. I don't know what opinions are on that.But you're going to have to have a directory because just to keep that going, I dump emails. I don't understand. Well, let's just say the principle is that it's the club's information or an individual's information.And so we help individuals ensure that all information is available in the club. I started that with the shared directory and I think we need to look at mails. And so I've got some suggestion what we should do.We should have, for example, board chairman or board secretary. When we create that email address, you can have a forward to the person who has that role at that time. But if that person then receives a mail, as long as they can return by the club mail, they'll still personally get the information.But it's in the directory, the mail archive of the club.[Thomas Idermark]I agree.[Maria]But again, we don't need to go into more detail. But I think that the basic problem is that it should not be person dependent. It should be role dependent.And we'll implement that and so on and so forth. On principle, anything we work on as a person in a role should be the club's information and be available for the club.[Maria or Janet W]Yeah, and I agree with that because I know, I can't remember the circumstances now, but I went back to Pamela for some assistance and she turned up about 20 emails, which were perfect.[Maria]And had I known at the time, I wouldn't have had to go.[Mike Houston]But she's probably following the emails rather than the personal email address.[Maria]But again, in reality, we're not going to go back. But again, as we move forward, anybody in a salaried or a capacity has a role. That is a role which will be continuing when someone comes into it and leaves it.[Thomas Idermark]That's all. And you can synchronise it with our private emails also.[Maria]Well, it is quite simple that when you allocate the email address, you then have a forwarding address. So any mail sent and received will automatically be sent to the individual. The only point is, if you receive a mail from my board secretary, then it's important that you send it back to a more official person.It's not going to be perfect, but it's just on principle, wherever we can, have information centralised and archived in the club. And just one other thing, I've got a task with Maria where in the Google Drive, I've just sent a directory of lots of information. I'm now going to ask Maria to help me get the information she has to then put it into the shared drive.And then together, we need to just find out and agree upon a directory structure so that we have that. In combination with that, I will speak to David to make sure that that has got an adequate backup and recovery system. So again, it's putting in routines to ensure data is in one place.We know how to find it and we're also confident there is version control and backups, et cetera.[Mike Houston]I think that'd be a lot of usefulness to be able to just go and look for stuff in one place.[Maria]Just one little benefit by having the shared drive. And again, I can go through individually, but we can then put roles and permissions on directories and files, for example, author. And then you can have a permission for a person who can edit and comment.Another one is read and comment. Another one is read only. It's quite easy to put those permissions as we move forward.So there's a number of things that could be done once we have that structure in place.[Mike Houston]OK, all right. So let's take board correspondence. OK, so I think I've got sort of under board correspondence, we could pick up John Arnold.John Arnold's case, which had the information circulated to you. I'm just interested in what the board's thoughts might be on it. Because we really need to progress on that.I've never progressed forward. Yes, Thomas.[Thomas Idermark]In short, my opinion, I think you had a very good summary the last major sent out, Mike, regarding this. But it's always hard in these situations. We must do something in advance for the future.I'm coming back to that. But when you're talking about John Arnold, I think I propose that you go back to the committee and discuss because we can't have them to lose their face, the committee, and discuss with them. Is it possible to take a discussion with John Arnold and find a solution?That is my opinion, a little bit, instead of being too squarish. Otherwise, I think they have handled it mostly totally correctly. And number two, I think we must have a discussion later on the next board meeting, perhaps what to do in the future for being in the forefront for these situations.If it is a legal registration or if it is a personal signing you are doing regarding both the GPDR and the rules we have in the club, but something stronger. I saw the comment also from the lawyer saying that one way is to be a sport club and then you can register. It gives you a stronger case.Also, an easy way out, we are sitting and discussing this in the committee and we will come back to that discussion later. It must be possible to have a stronger agreement between the members and the club than we have today. That is, for me, step number one and how to organise that, let's say.But otherwise, I think, go back to the committee and find a common standing point for eventual negotiation.[Maria]Just a thought. One of the things I read also is that if we have rules whether it is legal or not, that it is important that people know the rules that they should be abiding. Just one thought, when people sign a contract for the club, maybe we can have a little statement which says, well, but I was going to say, to be more specific, can you please note you have read the Code of Conduct.I think we will get them to sign that. OK, well, that is good for them.[David Ramos]They signed the course disclaimer regarding the land part.[David Wilkes]There is nothing in that document which can be adjusted. In the information packet, all new shareholders have the Code of Conduct club rules. Or they get it, but they don't sign it.I thought they did sign it.[Maria]I don't like that because they signed something which is a document which is not a common document. My point is, it should be the situation this information is in the web page or wherever and you have acknowledged, you have read and understand what is on the web page so that if we change it, then it is their responsibility to read it. That is all.[David Wilkes]As for all new members, certainly we have kept it. If there are any new members coming in and shareholders coming in, it was provided with the Code of Conduct and the club rules and they had to acknowledge that they accepted those rules as part of being a member of the club.[Maria or Janet W]It blew away with that information pack and I think a lot of that got lost.[David Ramos]The information pack, I think, reached 34 pages. Then they had to rethink about a problem that was always out of date. Suddenly someone left them during the 60s so you're giving it with that.That's changed now. It's all digital and we send it. But the Code of Conduct has been changed many times.I think it would just say that it's available on the website.[Maria]It's not informed. This is where it is.[Maria or Janet W]There was a document I discovered. I wrote to you about it, didn't I? It's called a shareholder agreement.Basically, it's anything else outside of the article association that you can ask a shareholder to sign and agree to. Which seems me to...[Mike Houston]What else?[Maria]I don't know how to read it.[Mike Houston]Pitching process. Let me finish. Sorry.[Maria or Janet W]Sorry. What was it called? It was social...[David Ramos]El Estatuto Social.[Maria or Janet W]Yeah.[David Ramos]Okay.[Maria or Janet W]It's just a shareholder agreement and it's a separate document whereby you decide what goes in there. You send out to the shareholders. You can do it by email.And get them to agree by email if you retain it. Or you can get them when they're here. Get them to sign it.And then you have it there. Now, the lawyer has already said that doesn't stand up in court, but it must go a long, long way to show that that particular shareholder at the time agreed to the rules. And Thomas was absolutely spot on when you said, you join a club.You join with an agreement to abide by the regulations.[Maria]Okay. I think we can have a longer discussion. I just think you refer to GDPR.I don't think we have the legal documents about GDPR in our webpage. What we can do in the shareholders webpage is just have a statement. When you log on, you are signing that you accept the rules which are in this webpage.And I think that that is a dynamic way of just getting people aware of. So any conversation later, you can go back and say, you signed on and agree.[Thomas Idermark]Thomas? You can show this in different ways and then Barry said one, but I think the most effective way could be that we have a package of rules, shareholders agreement, GDPR and so on. And then just sign it electronically.And then we can change it all the year. And you can sign it electronically every year. You pay your fee, so you know what you're doing.Even if you buy a damn new car, you have to sign these. I think I've signed four changes with my new car because it's so sensitive with how you handle the information, marketing and all these things. And we are effectively a bit of this.So make a package, have an electronic assignment and there we have it. That's the most effective way of doing it. But I think we have the components quite a lot today already, except the GDPR, but we have to assemble it and it must be clear for the members that they have signed somehow so they understand it.[Maria or Janet W]Yeah, it was called a pacto parasocial.[Mike Houston]I looked at this case that's gone on now, John. I think apart from the discussions we're having now, to me there's also a signal of a committee that we're not as well organised as they should be. And that made me then go look in the rules and regulations.And they also are, I mean, they're simplistically so verbal, written, then they talk about six months. So if you were in a relatively new one there, you'd probably think, well, that's what I'm meant to be doing. There's a little clause that says the committee can be at their discretion.And I know it's time and that you guys go three months, one month and two months. But, you know, when you read it, if you didn't really know, if you were pretty new on there, you'd be saying, well, that's where I go. And I think in this particular case, I mean, not that John Arnold didn't deserve what he got.I'm not going there with that. But I think the committee itself was not in a... And that's maybe what we've got to think about going forward as well, is that the rules need to be pretty clear and clean.Because you're not going to get the sort of experience that you've got in the past going on to committees at the sort of level that you expect. And these decisions get made without a lot of discussion in the end. I mean, they don't talk to us about it, or they don't think this could get legal or anything like it, because they're not thinking like it.They're just going in and saying, boom, that's what we've got to do. So that's the other side of it. And it's obviously a sensitive side, because the club feels that they must do what they have to do, and we must do what we must.But we're very closely interlocked. And somehow we've got to get that across to them, is that they've got to be free to come and talk to us.[David Wilkes]I mean, nobody's seen it except for David on this, in terms of the file of documentation. Did they document things well? Did they hold meetings and do interviews and document minutes of those?[David Ramos]Yeah, so the subsidiary recording, which I haven't seen before, they've actually recorded with sound, the phone call, things like that. But the problem you've got is depending who you get as captain on that committee or who you get on the appeal, it's a completely different story. The way you took yours is very different to the one that was taken in January with Sheila and the one that just happened.And how do you standardise that? You know, because there'll be different people over the years. This is the whole issue.You're going to have people who are more close to the captain. Yeah, no, absolutely. It should be, they've already documented how to do it because everybody does it differently.And look, I shouldn't say it, but over the years, I've been really worried with certain captains thinking, oh God, I hope it don't be a bad disciplinary case. This is going to be a complete mess. Or when it goes to appeals to the president, you know.Now with Janet, like I told you the other day, with Janet, I'm a lot, they shouldn't have to be like that either.[Maria or Janet W]No, when we went through the Tate disciplinary, which was probably the worst one we've been through. Christine Stevens and I sat down and we wrote a set of guidelines for the disciplinary committee and everything. And that was only to be viewed by, it wasn't made public.It wasn't put on the website or anything. It was purely an internal document as guidelines for David and I at the time and the disciplinary committee, so that we couldn't step out of place at all.[Mike Houston]That's what I think needs to be reinforced is this is how you handle it. Yeah, yeah. Boom, boom, boom, boom, when it gets to this point, you know, whatever.[David Wilkes]I don't think they've had it. I'll track it, you know. We had the ultimate one with those shareholders that disappeared, but then the amount of time for Maria spent breaking the file.And it was that file of all the documentation we had that actually... I'm sorry, what file is this?[David Ramos]This is a hate case. Oh, no, sorry. Yeah, yeah.[David Wilkes]It was a file of documentation of everything we did that mitigated any chance of legal consequences because it was comprehensively documented all the way through the process. And when they read it and saw it and we provided it to them, they said, well, That was it.[Maria or Janet W]Yeah.[David Wilkes]With good understanding. As opposed to taking any legal action because they realised that we'd gone through it in such detail and documented it to the nth degree that they had no defence.[Maria or Janet W]We had dates, times.[Mike Houston]Yeah, evidence. But that's what, I mean, the point of that, David, is how important it is to do it properly. I just don't think, when I look at the way this case went, I mean, right from beginning to end, things could have been sorted out better.And, again, it's that following, you know, it's too risky not to because you get into the situation, you know, not let this all go anyway.[David Wilkes]People get very emotional doing this.[Mike Houston]But, I mean, I think just in principle, are we happy that we go back to the committee?[David Wilkes]I would like one suggestion. Is there anything I can say which I was a little bit surprised and uncomfortable with? While we're operating under a joint captaincy arrangement, for good reason, the appeal committee should be properly represented by a male and a female as captain to represent that principle under everything we do.And I think that should be... With a German name? No, I think it's Christine and Janet.Both very strong people. But there was no male representation.[Mike Houston]On the appeal, yeah. And that should have been, right? It should have been.It's a big deal particularly with this. So, I mean, these are things, you know, I don't think we want to be going back and writing to them about it, but I think we need to talk to them and say, look, these are things we'd like to tidy up going forward. But the principle is, I think we should be going back to John saying we've had your letter and, you know, that's all we can really...We acknowledge your letter. We're sorry that you're deciding to go down this route. Do we want someone to go and talk to John?Are we, as a board, just to go and sit with him and say, listen, John, this is... Where's this going to go? It's going to be a hell of an uncomfortable for him for a few years and costing money.Do we want to do... Would the board like us to do that? I mean, David could go and have a chat with him or something.Just a general chat and say, John, you really seriously want to do this? I mean, the last time he threatened you as well, like you were saying earlier, it fizzled out. I suspect this could well fizzle out because I think when John goes to a lawyer, what's a lawyer going to say to him?What are you trying to get out of this? And it's going to cost him a lot of money to do it. And, you know, like the lawyer's advising us, if this goes into any more serious further down the line, the judge will laugh this out of him.He's going to... He'll really just laugh it out of the court. But he said, you can't be serious.You're bothering me with this rubbish. You know, so I think, you know, maybe that little chat's worthwhile if people are comfortable with it. And informal.And then obviously the club, we tell them that we're backing them, but we'd like to have some conversations around some of the process.[Maria]I agree with that. But again, just on that very important that the committee members face that that is that suggestion should be given to the committee for them to agree. What suggestion?Well, the suggestion that someone's from the board.[Mike Houston]No, but I think from our perspective, I'm going to talk to John Arnold like this. John, you know, why are you doing this? Not to try and get him to...Because really the legal side of it is just John tackling us. And really he's saying, I'm going to get legal advice. He hasn't said what he's going to do.He just said, I'm going to seek legal advice. Maybe we wait and see what that legal advice is. You know, and it comes back to us in the next letter, whatever it is, what he's going to do.Then we act. But I have a feeling that he's been in a very anxious place. And he's obviously maybe some sort of, you know, general, not to offer him anything or do anything like that.It's just to say, you know, are you sure you want to go down this road? Because obviously we will back the committee because we believe the committee was correct in the process that they followed.[Maria or Janet W]Janet did indicate, and we haven't seen that correspondence, obviously, that Steve Morris has also.[Mike Houston]David said under confidence, I'll put it in there. I mean, I'm waiting for the committee to send us that formally because I think it was given to David by the secretary to say, look, I don't think it's gone to their committee yet. Or, you know, they haven't spoken about it.But he's come down the same rate with a long, you know, whole to rise of...[Maria or Janet W]And whatever we do, we've got to do to a standard. Yeah.[Mike Houston]I think that would be the discussion with the committee is, I mean, David's point on the makeup of the appeal committee. It's something that we should think about in the future. Maybe it should be formalised.Things like that, that we felt were not suggesting they didn't do things properly or the people were wrong. We just say maybe these are better ways of doing it. And we fully back you up as to what you did and all that sort of thing, which I think we do.And then see if we can't, I mean, have some sort of informal discussion with John to see where he's really going with this. But that to me is something we're really doing like on a friendship basis almost, not on a... It's not the board questioning and someone sitting with him and saying, do you really want to do this?Are we happy to go? Are we happy we got on as per that note of mine? Are we happy we follow that process together with the input we've had at this meeting?Alison, you all right with all that? Yeah. Support.Support. Okay. From Thomas and Dave.Yeah. Okay. All right.So if they'll agree someone will speak in or she'll say who, who will do that? David, do you think you're the right person to have a chat with John? Or, I don't know, I'll go and talk to him.I don't want to have a chat with John. Honestly, I feel sorry for the guy.[David Ramos]I know he's pulling it, but he says no. The right place. He's always the opposite.I think I hate something like this. It's a bit of an embarrassment, but you know, the fact that the way it's happened, but when you look at the cases, I mean, I can tell you, look, I've had to go through all your cases. I know this is not the right time.I'm happy. I'm happy. I mean, I don't know what you think.[Alison]I think Mike, you should speak to him. I think that should be, I think it would be sensible for you to have a quiet word with him.[Mike Houston]I'm happy to do that.[Maria]I agree. I think Mike is probably the best person, you know, broad chairman, friend, offer, the categories, you know, to cater all the way with the legal, the management, the staff. I think that would be the, again, it's informal, off the record.[Mike Houston]I'm happy to do that. I mean, I'd like, John, I mean, maybe I'll get an understanding of what's really, what's really driving him to go the route he wants to go, because it's a little unclear in many ways. Okay.Okay. I don't think there's anything more on the SAU. Any other business?On the reconvene? Okay. So there's the, we can go into the Alpereza Golf Club restaurant quickly.All right. There's a report that I sent out. I'll just brief, I think I'll pick that up in conjunction with the, you know, the two sort of, there's a monthly report, which used to be done by the restaurant manager.And then there's, there's a point for, I'll just put them all together. I've got about four or five points that I think, came out of that, and probably just hit me pretty hard. First of all, we circulated the minutes of the advisory committee, but I think at some point, I think we probably need to sit down and say, what should, what do we need formally for Alpereza Golf Club restaurant from January to now?Maybe it's just quarterly, like one in January, one in March, one in June, you know what I mean? I mean, we know that we can, you know, make, I think it'd be like a legal. we've had enough correspondence around Pablo leaving.I think it was a very good idea to do that, the exit interview. I think the three key points that came out of that for me, he felt overmanaged, overworked, at some point. And then the other area that I thought was worth putting on the agenda, at some point, is the club maintenance.You know, where he felt that, you know, you couldn't get things done as well as we could, because there's so much pressure on Mickey, in terms of how much workload he's got. But otherwise, I thought that exit interview was, was a positive thing to do. And, you know, we've covered it in my report, as to some of our thoughts.As far as the new team's concerned, the handover, I think, went very well. David, you know, big thanks to David, in terms of making sure from a monetary side, we got all that nice and tidy. The three ladies, in my view, are doing very well, since they moved in.And we've sort of suggested that they roll it through to, October. My gut tells me, I'd like people to have a look over the next month or so, but I'd be inclined to roll it right through to December. Because I think it's going to be a lot easier to try and, if we decide that we don't want to use them as the, longer term management team, it'd be much easier in January and February, to go looking for a new restaurant manager, it's a quieter time, et cetera.But once we get to, once we get to the end of October, November's pretty flat out for the club. And so it might be better to just let it roll to, to the end of the year, if the board's happy to do that.[Thomas Idermark]I support it. Perhaps you can even have the solution for a longer time, if it works very well.[Mike Houston]Yeah. I think it's heading in that direction.[Maria or Janet W]I was just thinking about the, the letter we had, offering support to Sandra. I think we just need to be careful, that people aren't taking it to one side. Trying to advise them.[Mike Houston]You mean from the members?[Maria or Janet W]From the members. Yeah. How we can avoid that, but.[Mike Houston]I've been very, I mean, with Sandra, since we appointed her, as the puppet, but I've been really impressed how she's stepped up. She's almost changed her status. And the way she, the way she's, and she's got a largely men's team there, who seem to have serious respect for her, in terms of how she's handling them and so on.[David Wilkes]And we made it very clear to her that, that should she get any due flank from members, who tend to do that, that she has to tell them to report directly to us. They have to write to us, because then they should not take it out on someone.[Mike Houston]I mean, I think the other side of it that we're learning, and I mean, it's because of this transition, I think is that, and there's other enthusiasm by some members, you know, even on our advisory committee to be involved. Not in the wrong way, I'm talking about, you know, whether it's in the menus or in the, you know, the foods or whatever it might be. And I think somewhere we've got to get that balance.I think it's because it's transitioned, it's been like that. But now that we've got it running, I think we've got to swing it the other way around and say for all intents and purposes, let management run it. And, you know, then if something doesn't go quite right, you keep coming to it.Operationally, no problem. I think on the licencing, that's rolling along. We've had some questions from the licencing authorities for information.David sent in the admin side of it, and the architects looking at the certain technical, the electrical audits going ahead. But David, again, is trying to look at a way of not having to go too far down.[David Ramos]Well, some of the things I just discovered talking to me and the electrician, that they put on the report something that has to be done, that's already done. But they didn't do a report for it. Okay, well, that's good to know.[Mike Houston]Yeah. And obviously on the health and safety, we seem to be making good progress. And I think the other key area that we spoke to Janet about, the other key areas on the entertainment side, where we've got this cross-referencing.It's worked a lot better since Bente's come onto the advisory committee. She's contributed pretty significantly to that. But somewhere in the middle of this, somewhere going forward, we have to get a better arrangement.I don't think that's for this meeting. Otherwise, I've got nothing else really on the point of view of the operations. I think they're working pretty well.Advisory Committee for Directors of Information, you've got that. Financial, David, do you want to...[David Ramos]No, no, no, it's not going to happen. No, no, no, it's not going to happen. Just put it in a different one.[David Wilkes]So I just have a quick look at the finances. This is Guterres, you know what they're pulling together on a monthly basis. Our meeting was in months and months at the end once we got all of those documents to them.And Laura is now controlling the documents. Barbara did control the documents. So Laura's assets is now controlling those documents and making sure they get access to that.They're also doing the salaries, which Salvador is now paying. But Guterres is still doing the calculations. So you can see here, we've got January through to June.July will still be in progress. But you can see the sales turnover for the six months. We've got 411,000, which leads to gross profit of 278,000.We're trying to still introduce the split of sales between food and drink. That seems to be quite a lengthy process. Laura is providing that analysis from the TIL system.And then the accountants will then incorporate that into the accounts. He did do an Excel spreadsheet he showed me the other day, which shows a slightly different average margin to what we see here. But that has yet to be embedded into the accounting processes.So that's the one thing that's outstanding from that point of view. If you run down here, you can see the cost would be in profit. We would make loss-making in the first two months, January and February, and then the evening of March with the course closed and the restaurant closed for two and a half weeks.We've made a profit of 10,000 through managing stock properly and purchase orders. We made a 21,000 profit in April, 14,000 profit in May, 5,000 profit in June. So cumulatively across the six months, we made a net profit of 21,000.We've had challenges in terms of managing the staff, in terms of temporary staff, and managing that process to make sure that we're getting the right resources. Events have been very successful. I think it brings some of these turnover figures together.But if you look at the events that we've carried out this year, and I've got Pablo to document this before we left. We have got some issues in the balance sheet, and those relate to, hey, you can see here, we have clientis of 19,000 recorded in the balance sheet. This is sales made, but for which we still need to collect the cash.It's a time indifference. But I'm investigating this further, and I was working with Carlos at the club to look at this. It's very much to do with bank transfers from the club.Because I think what I suspect Pablo has done, he's been raising invoices to the club for Salvador to settle based on the money that's collected from the members. The money that's collected from the members, it goes to Highmaster, our favourite account. T1.Then the money is taken out of it. Of course, T1 is the Santander bank account for the golf club. But then when Salvador receives an invoice, which Pablo raised initially in the first two or three months, he has to take the money out of the Santander account and pay into the restaurant account.I think why we have this issue is because Pablo raised the invoice initially, and then in February and March, for the January events, he then entered it into the TILS system. It's like a backer memo.[Alison]It's a lag. But we have it, yeah.[David Wilkes]He decided at some point, I think what he's done, he's raised an invoice, he's given it to Salvador, he's given it to the accountants, the accountants that account for the invoice. And then subsequently, when we're trying to backtrack, he went then and created a ticket in the TILS system for that event. Yeah, so it's a double counting of an event in the TILS system and the invoices.The invoices that would get registered in TILS system, they get registered by the accountant. But the accountants also recording all the TILS sales. So I think it's 19,000.I relate to duplication of sales. Now, whether Salvador, whether Pablo and the audience do it, in that respect, I don't know. I've asked Salvador to give me copies of all the sales invoices he's received from Pablo, and then I'll provide those to Carlos.And then Carlos will be able to work out why he has debts of 19,000. It's essentially sales, which we haven't got the money, that's not right. So I think it's duplication.I think it's recorded twice, I think it's the issue. But that's probably sorted out in advance. The other issue is obviously the petty cash.We're going down to 5,700 euros. We have a petty cash book, which is represented here. We get the sales recorded here.This is the net sales per day. This is with total receipts. We get cash recorded here, and these are receipts here.And other, we record all of the cash coming in based on the receipts and the tilt. And that gives you the petty cash balance. So at the end of June, what you should see in the balance sheet is the same balance that's recorded here.So you've got 1,900 recorded here, and you've got 5,700 recorded in the balance sheet. Okay, so we know what hasn't been happening, and I discussed this with Carlos, is the petty cash receipts, dockets, where they're spending the money, hasn't been provided to the accountants. So the accountants haven't been accounting for the petty cash expenditure.So although we're recording it here, the accountants haven't been recording the expense in their accounts. So I've asked Laura to go back and provide all petty cash documentation to the accountants so they can reconcile this 5,700, so the 900 we have in our original strategy. It's the expenditure, yeah.And of course, there's been a lot of petty cash expenditure, mainly in temps and the like, where it's being paid in cash, but also in, and ice, for instance, is paid, it's being paid on the cash, from cash from the till, so they get an invoice for that. This credit ravage is also paid in cash. So there's various documents which need to be provided to them, and hopefully that will reconcile that properly.So there's two problems I know in the accounts. But essentially, you see it, so it has a set of accounts up to the end of June or July, we don't, but this is an ongoing challenge. To get this, you see here, the 30,000 or 35,000 came out of the bank account in July, which causes us to get another 15,000 from the club, because that gets paid quarterly, and that came out in July.And this is for VAT, and for withholding tax, and for social security. So, but generally, I think the process is working well. Each month we're trying to get this smooth.I was talking to them this time about a year in post. They will be able to see annual accounts, and also statutory accounts. And then once we've gone through a one to 30 year process, we'll get a better understanding of how well they work on an ongoing basis going forward.But yeah, so far what they're doing, I think is very good. It just needs, I think it's problems on our side. That we don't have out here.Not giving them the right information. And that's caused the issues we see in the balance sheet so far. But mainly in this client's here, 19,000 down the petty cash here.Bank agrees, agrees to what we have in the bank. The stock we do every month, we do a stock count. That's the stock recorded at the end of June.Howard did order too much stock of wine, for whatever reason, before he left. So we had a massive stock of wine, which we're now working on reducing. And personal incest.We still have to introduce the inventory system, in some way, form. Lara's doing an analysis of where we are. Pablo promised to do that during this time.He never did it. It will take time. It will take time.But nobody got that to do anything.[Mike Houston]Yeah, that's the theory. This is the practical.[David Wilkes]Yeah, but we do a physical count every month. And that's what was counted at the end of June. But that's still a work in progress.So that's it from the finance point of view. I don't think there's much else.[Mike Houston]I mean, just briefly, probably in July and August, the combined turnover for July and August, probably 100,000. Which is not bad for those two months of the year. That should come out somewhere close to maybe.[David Wilkes]July, we had 51,000. And in August, months of that, we've got 37,000. But of course, it's closed now.So we're 88,000. Which covers the costs. But we expect it to be quiet this time of year.Okay. September and October will be stronger.[Mike Houston]Yeah, thanks David. The only other thing I'd like to just raise on the rest of the webinar, is Maria too. We probably need a bit of advice.But one of my thoughts was to have a board, a more active board. I would say three holding directors and maybe two second directors, people that are more maybe industry linked. And by doing that, you could probably then do away with the advisory committee.So I think there's two choices. I think if it's practical to do and we don't, I suppose my concern is, will the shareholders think we... No, we can come down.We need to put it in the storage room for a while. But we manage. So we would come down to shortly.Thank you. That's what I mean. Was that one second?Well, no, it is. But I think we can either go two ways. We can...[David Wilkes]Sorry, who's on the phone here? Could you all speak up and let us know who's there?[Mike Houston]I think someone was talking to Alison.[David Ramos]That's why. No, because I'm connected remotely to my VC and I hope a random book comes and someone's talking to Laura. Okay.[Maria or Janet W]The more I read, the more I think we can have as a board. The way to do it would be to co-opt.[Alison]Yeah.[Mike Houston]Whether you want to put on it first, but at the end, but at the AGM, they would have to be voted on. Okay.[Maria or Janet W]But the SLO would have a say.[Mike Houston]Would they have to be elected? They have to see. Would they have to be elected just by shareholders, just to operate as a restaurant?Or we could really, we're all elected to the holding, aren't we? Okay, yeah. And then we run the club.[Maria or Janet W]The AGM that we have is the holdings AGM. And then everything that we talk about on the day of the AGM is to do with holdings. So the holdings board.What you would have to do, I think, is at the end of the AGM, we then go on to talk about SAU financials and that. I think at that point, you would have to do, and really need to talk to a lawyer.[David Wilkes]Because the holding AGM is the governing body, and it's got a single shareholder. So each of the subsidiaries were able, as a board, to appoint the board of the subsidiary.[David Ramos]That's right. Lee had Kavijer yesterday, and Kavijer says that you can name anyone you want.[Mike Houston]Yes. And I think, it's not like we're trying to give extra direction. It's all we're doing is trying to make more effective.Not in the restaurant.[David Wilkes]More effective boards at the next meeting. The holding board can elect the board of the subsidiary.[Thomas Idermark]That's what I would have thought. I think that's what they're going to do. I have one question, Mike.Yeah, Thomas. That is, a little bit hard to follow it now, but when we are talking about the AGM and half external board for the restaurant, don't we have an obligation to have a group accounting and a group AGM? Sorry, a group?Did you understand me? I mean, we're having a holding, as Maria said, but normally I'm used to have a situation where if you have daughter companies, you have a group AGM. It's both for the mother company and for the group.The AGM is for the mother company, but you present a report from the group. We do.[Mike Houston]Which we do at the moment. We do reporting.[Thomas Idermark]But we don't have any accounting for the group.[David Wilkes]No, we're quite happy just to have a single entity account.[Thomas Idermark]I can understand that, but it was a formal question.[David Wilkes]Spence Clark historically have been doing the accounts, Thomas, and we've had, over the years, it's been incredibly difficult to get them to close the accounts to any reasonable standard in time for the AGM. Yes, you can do consolidated accounts. You can present a consolidated set of accounts with the entity balance sheet included within those consolidated accounts, but that'll be a completely new world stream to create that before the AGM.Hasn't been done in the past.[Thomas Idermark]And if I understand it right, we are not forced to have a group accounting? No. Okay.We are in Sweden, but apparently not in Spain.[David Wilkes]Well, we have to make sure that we register each of the entity statutory accounts with the Mercantile Registrar.[Thomas Idermark]Of course, if we had that, we could include the rest of that. It doesn't matter what kind of board you have in that.[David Wilkes]The accounts that we present to the AGM do not get registered at the Mercantile, only the statutory accounts, the Spanish accounts get registered.[Mike Houston]That's all that we're required to do at this stage. I'm sort of coming back to is the board comfortable with the logic of saying for the restaurant, we should probably have a slightly different board that's more associated with that business, even though it will have the whole team controlling it. And then we can do away with the advisory committee and have a structure that goes straight into that board.That's really where I'm coming from. So we would look for maybe two people that we think have got the right credentials. To bring up onto that board as directors when we go to the notary.That's what we do together with three appointed from...[Maria or Janet W]And everything I've read says yes, we can do that. Maybe Javier can help on this. The grey area is the actual voting onto that board.The shareholders, and your concern was if they think we're playing games, that it should be opened up to everyone. My response to you was, well, we pictured it such a way only certain people could apply anyway.[Mike Houston]But I think the fact that the holding, in the holding, because it's a subsidiary, the holding would nominate its directors like it nominates for the golf club. Up to now, we've always nominated who's been voted onto the holding. All we took moving away from was the subsidiary because of the discipline.[Maria or Janet W]What you could do is the subsidiary could have its own AGM to follow directly on and vote on its own board. And that would work.[Mike Houston]Yeah, yeah. Thomas. Hello.Yeah.[David Wilkes]A quick thought on your question. I think the reason under Spanish law, I imagine the reason why we don't have to do group counting is because of our size. The entity is considered to be a small company and there's certain exemptions that we get which doesn't require us to do group reporting for staffing purposes.I imagine that's the reason why it hasn't been done in the past. But I'll confirm that just to make sure that is the case. But it will be classified as a small company.Yeah, yeah, yeah. Yeah, yeah, we're OK with that as a small company, yeah.[Mike Houston]But we've got to just think, we've just got to think through a way of...[David Ramos]Yeah.[Mike Houston]...if it's going to create a problem or not.[Maria or Janet W]It may create a problem with certain people that... Yeah. ...want to be part of it.[Mike Houston]Yeah, but I wasn't allowed to apply.[Maria or Janet W]Yeah. But again, this is where Barry's roles come in. You can pin that role straight down.So a very limited number of people.[Mike Houston]If we've had issues with members, and I'm not saying lots of members, but we've had some members talk to me about why do we need an advisory committee? OK. Why do we need a second?Well, we have it now because it is a transitional thing. You know, we have the board and what may...[Maria or Janet W]Essentially, they're elected.[Mike Houston]Well, I suppose at some point in time, we've got to say, yes, we're happy to second them. We're happy to point to directors. But the question is, do we, how do we deal with this?Could we get shareholders questioning while we're doing it? I don't know. I mean, I don't think they could argue legally that we can do it.They could say, you know...[Maria or Janet W]Yeah, you co-opt them, but at some point they would have to come up for election following AGM.[Mike Houston]Yeah, you could do it. So that's probably the best way is to go up to one and then you have an AGM for the restaurant.[Maria or Janet W]They're very clean though, isn't it?[Mike Houston]Yeah, well, then I suppose the board would say, well, we're going to nominate three because we own it anyway. The holding company wouldn't be looking for two. All right.OK, let's just chat a bit more. All right. That takes any other business on the restaurant.Dick David, anything from yourself? No, I think that's it for me. There he is.David? OK. Alison, you all right?OK, I think Thomas is fine. Thomas, are we saying goodbye to you?[Thomas Idermark]I think so. I can listen to you, but I will not be so active in the meeting. I have to move now.But I'll listen for a while more. It's OK.[Mike Houston]All right. So that's the operator. The SA meeting.Is everyone all right? Need a break? OK.So we have no apologies. Approval of the minutes. 26 June.Everybody happy with those?[Maria or Janet W]Yes.[Mike Houston]All right. Now we're going to get to the action list again. David?All right. I think we'll be talking. I think we're starting with Action 2, I think.That I think we suggested would be talked about more at the, what did we say, discussion at the think tank? OK, at the strategic meeting we'll have a discussion around that. I think while we're on that, actually, we'll leave it now.But that's fine. I think that's just going to roll forward to the 14th, basically. There's a bit of stuff going on.[Maria]The only thing is that do we need to do a project, a plan, an agenda for that?[Mike Houston]I think Thomas and I have been sharing because Thomas sort of set up a structure that is one of these normal strategic strategies. And I've been inputting a bit into it. I think once Thomas is back, we'll obviously get into a bit more detail and then talk to different people about information that we might need.[Thomas Idermark]When I'm back, can we sit down then, Mike, and plan it a little bit more in detail? What you want, what you expect from that day, what I can do. Yeah, that's great.But for Barry, I made a number of slides, so we have enough for a day if you want. But we have to discuss exactly what you want to get out from the day.[Maria]If I just say an action, so you and Michael, think about a plan for the day.[Mike Houston]I mean, while we're on this now, we're going to just knock this on the head now as well as who do we think should come to that meeting outside of the board of MD. Is there any other thoughts about should we invite the presidents, the president and vice president, should we have any of those people around? Because is there any thoughts on that from the board?[David Wilkes]Well, let's just say it's very difficult to get them up to speed. They haven't been involved in all the discussions. You know, at least the board are fully familiar with all the historical information.[Mike Houston]My only worry is we get into quite a lot of conversation about where do we think the club should be going. Culturally, you know, the usual things that come out of these workshops and members versus the members club versus the mixed club that we're in now and the debates and things around those.[Maria]Well, just to come out then, so we are doing that as a board, but who else could be helpful? And I think it doesn't have to be a role. Individuals, you know, Janet, I mean, Eric Lester, are they people?[Mike Houston]Sorry, sorry.[Maria or Janet W]So we don't really have, I mean, influencers are the ones, aren't they?[David Ramos]Yeah. I think with a group of people, you've got the knowledge you have, you still manage.[David Wilkes]I think that the more people you get in there, maybe then we have a subsequent meeting with others.[Mike Houston]Yeah.[David Wilkes]Once we've got some thoughts together. Or when you've got tasks or areas.[Mike Houston]This is strictly a board strategy. Brainstorming. Brainstorming.And once we've gone through that, which we've said in our half-year letter, we would look to share others too.[Maria or Janet W]I've had no response to that.[Mike Houston]No response to either. It's like a never-ending doubt. All right, so we'll stick with the team.[David Wilkes]Brainstorm, get some thoughts, get a consensus, and then we'll think about how we can get that out.[Mike Houston]Thomas, any ideas? I don't know if Thomas is here. Yeah, I can hear you.No, we're just wondering, Thomas, about if we're suggesting that we just keep the, for the Strat Workshop, we just keep the invitation list to the board only, and the MD. Can you repeat that? We don't widen it to...For the Strat Workshop, in terms of who attends, the general view is we should just keep it to the board. In other words, it's a board strategic workshop. And if we then have to expand thereafter, we can do it.But we don't initially invite, i.e. the presidents or people like...[Thomas Idermark]How do you feel about that, Thomas? I'm happy with that. We can start in that way, and then we can broaden it if we want.[Mike Houston]Okay. Alison, you were on to that too?[Alison]Yes, I think if you have too many people in a first meeting, it gets out of hand. We've got enough.[Mike Houston]Yeah. Have we decided location, or should we think about that? No, we've got a tripod.I was going to talk to you to find a place that we can go to. Okay, we don't want to do it in here. Go somewhere where we can put some whiteboards up, where we can have a screen.So something small, because we don't know... What about the hotel?[Maria or Janet W]We access quite well as well.[Mike Houston]Where?[Maria or Janet W]Is it the access door? You know, the hotel on the ground level.[David Ramos]Okay. I haven't been to Vegas, so just let me know, because I don't know any of this.[Mike Houston]I thought we were going to be here. So just tell me what you need in that room. We need a decent-sized room that people could split up, if they wanted to.It should be a couple of groups. Okay. A screen, whiteboards, and you know, they can put a ski and coffee, and we can have lunch there, and things like that.Okay. And that's 14th of October. Yeah, yeah, no, we've got time, I guess.Okay.[Thomas Idermark]Okay.[Mike Houston]All right. So that was the first matter arising, wasn't it? Then we tore up the receivables.We've discussed that, right? That was our draft. That was the individual two operas here.Okay, we've gone through that in the SIU, and we're not sure if it shouldn't be there as well. Diary, 4th of September. Okay, that's for later on, isn't it?There's more input from the board. That's the diary for September discussion on wages. That's, we were looking at a sort of an index type thing before we went into wage negotiations.So think, think, think, think. Let's go back.[Maria]You can ask now, do you know what that task is? From here, wages, diary, 4th of September discussion. Do you have what you need?Do you know what that?[Maria or Janet W]That was, are we out of step with earnings in the area? Because we're not able to get people.[Maria]I think it was David that said it.[David Ramos]No, I mean, this I think came through. So Luis, you are different about the salaries of the clubs. Like Naranjo's are looking at really increasing the staff salaries.[Mike Houston]All I was trying to do, David, is to do it on a basis of some logic. In other words, this is what inflation's done. And this is maybe where we sit, if we can find out where we sit in terms of our salary structure.So that we can look at that later on in the year as you move towards your end, you can look at it and you've got some logic to whether one wants to give this percent or that percent or whatever it might be. So I think it's really gathering some information between now and towards the end of the year. We only do wages on 1st of January, is that what you're saying?[David Ramos]Yeah, but I think you would add a budget, which hopefully we'll get to in November or whenever you do that.[Mike Houston]So it's really to try and have some... Okay, I get it, I get it.[David Wilkes]So it's September too soon. And maybe, just to put it in a bit of context, maybe there's a fixed element to salaries and that could be a bonus, a variable element. And maybe we look at it rather than increasing the fix and give us issues if we face a downturn.We look at it as part of the variable. And then we've got better control over whatever we try to do. That's worse, I think that's worse.So then if we have good years, if we have bad years, we're not in Spain, it's very difficult to... Well, that's why we don't.[David Ramos]Depending on how the club was doing to get there. Yeah, so maybe we'll look at it in that context.[Mike Houston]Yeah, with a fixed variable salary. I'll have you, just to have a look at, I think, just look at it in a full way, rather than just from one particular angle. I mean, there's no doubt that the cost of living is significantly higher in real terms than anything that's declared.I'm talking about where it affects people. Not that you can, but at least if we know that, we've got that information. It's just, it's one side of the whole thing.[David Ramos]I mean, there are studies here, socio-political at the moment, because the salaries have increased anywhere near where they should have over the last 30 years in this country. Okay, it's a mismatch completely between what the companies have been. Increasing the turnover, the profits, compared to what the salaries have increased.When you compare it to pesetas, it's actually quite shocking. When you put like the price of a coffee by the pesetas and the salary back then, and now there's just a lot of articles. But I don't, but I actually think it's a cultural thing and it happened all over.So we just need to look at it. But as I said, it's a very difficult one. So the increase of salaries is much more, I think, because when the economy turns like the world's popping out, you're going to be paying, it's basically a month per year work.And that you need to take into account with the restaurant. With the current salary, yeah. Whatever that is.So let's say we know, with the restaurant, which if it was franchised in four years, you need to multiply the salaries or whatever you've got, including at that point, we've been working from the beginning, five, four months. So it adds up to a big bill, which is what happened with Mulligan.[David Wilkes]We had to pay an awful lot of money. Just the variable element. We look at the variable.We keep the fixed, we keep the fixed fixed. And then we look at the improvement of the variable element in good years. The bad years, then we're not stuck.[Mike Houston]The other thing is, we've got to retain your staff.[David Wilkes]I mean, that's the difference. That's what it happens.[Mike Houston]So you have to go back and say, well, maybe the son's needs looking or this needs looking. It's all part of the big picture to me. But there's a number of ways you can, if you want good staff, you've got to decide where you want to sit.I think the fixed variable is a good idea and better bonuses. We're doing rather good at KPI incentives that some of the more senior guys could earn into. Well, that's what that is.Okay. So it's really, I mean, that we could put as, it's a sort of November, just the information by November.[Maria or Janet W]Or I'll change the other one, 95 as well.[Mike Houston]Can I? I think that's where I picked this, David Wilkes. You see the, yeah, David, in SA we've now got the cash taking fixed assets, social fund, age receivable.I don't think they should be in SA. I mean, they should be in SAU, shouldn't they?[David Wilkes]Yeah, I probably kept them in the SA because I felt it was something that we need to look at.[Mike Houston]I'm happy to leave them there, because if that's where you're going to, it's part of it, it's part of it, if you like the audit.[David Wilkes]I think while we resolve them, I think we keep it within the board.[Mike Houston]This is a board exclusively. So that's 96, 97, 98, yeah. So they won't accompany the audit issues.[David Wilkes]And Samuel's working on one of these. He was telling me, he's made some progress with some of those. Yeah, yeah, yeah, yeah.So I've got it on me. No, no, it's Thomas and Mike.[David Ramos]Because I would think there's some weirdness out of that, but it's much more important to stay in the office than Mike's business.[Mike Houston]I just had one quick question. That's why I've got a little bit. All right.You did Pablo's stage interview. Everyone's seen that, so that's close. The notary, David, I suppose you've got to find out when everyone's here now.[David Ramos]Well, this is the thing I need all of you to give me that. And also, if you're going to have, I already sent you the email of what I require for both. And then if you're going to do this change onto the restaurant board, you need to make those names exactly the same condition.[Mike Houston]When does everyone back? All of us back.[David Ramos]No, it needs to be realistic.[Mike Houston]I think we need to look at the first week in October. Alison, when do you come back, Alison?[Alison]28th of September.[Mike Houston]OK, so it's October. I want to do it in September, but the reality is you all need to be there. Yeah.OK. All right. So we've got time to fix it.But we just need to get all the documentation.[Maria]Should we just suggest a date now in October? Thomas, when are you here in October?[Alison]He's gone, I'm afraid.[Mike Houston]Oh, I can't see him because now we've got the other screen on. That's what he was providing as he came back to Sweden. I don't know what problem it was.[David Ramos]There is something that you can do and give dates and people will place Thomas instead. Or there's a sports association that you can basically you'll take and then you vote and the one that gets the most votes is the one people vote. I don't mind that system because when you go big groups.[Maria]I think it's complicated. And so we just make a suggestion. But I can make a suggestion for a date here in October.And then is it available for Thomas if not, we change it. I mean, yeah.[Alison]What about the Wednesday of Members Week when nobody's playing but everybody's playing in Members Week?[Mike Houston]Yeah, that could be good. OK, good work. Yeah, let's do that.[Alison]Which is the 1st of October.[Maria]You can get a suggestion and then you can ask them, OK, if they're available then. But you just book it, right?[Mike Houston]Yeah, that's good. We don't have time to book it. All right, OK, so we're saying whatever that Wednesday is on the 1st of October.[Alison]It's the 1st of October, Mike.[Mike Houston]OK, I think I'll come back about the 1st or 2nd, yeah. All right. Notary, we've done the quarterly newsletter.That's... That's another quarterly. The half yearly has gone out.We've done all that. 103 is the fixed assets that we... Is that all the essay?[Maria or Janet W]Yeah.[Mike Houston]I think that's a lot. Action list, MD's report. I think you've covered everything, David.You've got nothing that far away. Playing in Company, I think that was a rollover from the last. You got anything more, David?Yes, let's see.[Thomas Idermark]I've got a proposal here to do the...[Mike Houston]Point taken with it.[David Wilkes]So we have a proposal to do a review of the restaurant. It's a limited review. We've agreed upon procedures.So it's not a full audit. It's taken some audit procedures that we may as well go across the group. We're doing a limited review of the holding.We do an audit as a subsidiary. And with this, we're suggesting a limited... They're suggesting a limited review of the restaurant at the end of the year.This is called a report that they will... And I've copied all of them. This is a report they expect to issue.And these are the additional procedures that they're going to be carrying out as part of a limited review. And of course, we found this very helpful in terms of making sure we were compliant with the Work Control Registry. And getting the statutory accounts done properly.But they work well with Spencer Clark. They'll be working with Criterias to make sure the statutory accounts they produce and we have to sign are properly prepared before we sign them off. So I think it's just another house.And our experience with the other two companies has only been much better since they've been involved. It is helping.[Mike Houston]Is everything on stock checks already, mate?[David Wilkes]Yes, they'll tend to stock count. Just let me have a look at that. They'll look at the gross margin.Okay.[Maria or Janet W]Wireframe, too.[David Wilkes]And they will be attending the stock count. And they will be testing the stock count. And they'll look at the valuation.And they'll look at ageing of stock as well. But that's part of the limited review. This is the additional procedures.Okay. But part of the limited review procedures, I've got a list of them somewhere. I can circulate those two.[Mike Houston]I think that's probably the most critical thing we've undertaken, haven't we? An independent overview.[David Wilkes]We'll have staff doing the count. They'll review the process. And they'll also do some read testing of that stock constant.That's great.[Mike Houston]So you're really asking, we're happy to go ahead with it.[David Wilkes]That's the question. Yeah, they're asking for me to sign this off as soon as I've got presented to the board. And I'll go ahead and do it.[Mike Houston]Brilliant. Supportive. Absolutely supportive.Alison? Alison, are you happy with that?[Maria or Janet W]Yep.[Mike Houston]Okay. That's great. Then I'll get it back to you.Excellent.[Maria or Janet W]Very beneficial.[Mike Houston]So that's to define the company future. I think we've had a full audit. What's it called?Is it like a...[David Wilkes]It's a limited review with additional agreed upon procedures. It's on the full audit. But I think at this stage, that's fine.We don't need to do a full audit. We'll just do the audit.[Mike Houston]Point seven is a discussion we've been having a bit earlier about the directorships and the notary date. David, you say you sent out telling people what documents they have to have.[David Ramos]Yeah, I sent an email out a few days ago where it's explained exactly what they need to take for their notary.[Maria or Janet W]So that was RTIA passport and that, wasn't it? Yes.[Mike Houston]All right, let me just give a bit of thought to the restaurant. I'll point out, I can't say any actions or operational issues from the restaurant. I think I can do everything from the restaurant.I don't know if you've got anything else from the restaurant, Dan?[David Wilkes]Yeah, there's a few points.[Mike Houston]No, I think that's it from my side.[David Wilkes]I'm just trying to get to grips with this event's reconciliation of monies with Carlos. And I've got all these reduced to July accounts. I'm just really trying to invent a process with Lara and the key staff that we have at the moment.[Mike Houston]And sadly, we'll have to evolve that as well. I just thought on the best of the essay, there was a lot of, I mean, is the registration, David, the registration at the moment is between, you know, some of it that's still being finished, and that's with the registry and that lawyer group that you know everything to do with in the future.[David Ramos]Yeah, at the moment, we've got, the holding is being dealt with by Berta Vargas. And the restaurant and the SAU are being done with Ben Slav. At the moment, one whole thing is that the day we go and sign, you go and sign the two votes, you also sign the one of holdings with Berta Vargas at the same place.At the moment, I'm struggling getting them to under on various things. We're really having a hard time.[Maria or Janet W]We were hoping that we would be able to sign away the internal regulations that were agreed. We're not getting any answers at the moment. It's gone to Berta Vargas.They gave us some sort of vague document in return without any explanation. And David's gone back tracing them again. And I've asked you to trace them again.And I think you may have to count on me, don't you?[David Ramos]Yeah. Well, it's the holiday season. Yeah, I know.If I send an email, the first of all, I have to send three emails back. That's why when I reply and I call they don't pick up the phone. And I send you what's up and you don't reply.There's a point where one, for example, the guy in Malaga that I like a lot, he replies before while he's on holidays. And we know you have big clients with him. Honestly, we're small.But the guy straight away, even though I gave him a response three days before he's back in the office, he already has been even back on Sunday. These people, while they should be back at work, they're not. Spend half the time replying to me while they're on holiday.They're literally, you know, these people, no. So I'm really, but what do I do when I come to the end? But it's getting really, really, really frustrating.Once we do that, the only point now we're at the state where we presented everything of the capitalisation of the loan, which is what they were dealing with. Now, the Creston, which are the auditors by American Terrestry, asking some questions, the expense club need to answer. So I need them to the expense club.That's why they haven't done anything. So I'm helping them both say, look, we need to do, you need to do this together to answer the questions that they don't understand about why certain things have been done on the loan. But that's happened during August.When I started on this in mid-July, I said, look, we need to close this now. They've taken all this at different times. And I sent one saying, look, all of this season is over.So next week we need to find a date for this.[Mike Houston]There's also in any way impact on the next lot of signature, next lot of...[David Ramos]No, no, no, nothing to do. What we needed to do because of the change of the board and the changes of the statutes and internal regulations is to sign in the notary, all of that. But there's no point keeping going to the notary.You know what it's like down there. We want to get it all signed at once. The act of the AGM, which is what they sent and all the current directors at the holding.At the moment, all the registered is that you and Thomas on the holding. Okay. That's what we are.Okay.[David Wilkes]Oh, sorry.[David Ramos]That's a different thing. Yeah, yeah, yeah, yeah, yeah. Absolutely.No, definitely. I mean, okay. I'm not going to say I'm not bothered, but we don't do anything with our cash.We're not touching anything. If it was the trading account, there's something there that I would add to that. But with cash, or do we send...[David Wilkes]We have half a million, half a million deposit on the cash of who is the holding company. It's part of the million that we have deposited with the holding company. At the moment, we don't have any proper signatories for that account.So we need to meet with the manager and he needs to authorise the right people going forward to be signatories on that account. At the moment, we have no... It's the money just sat there earning interest.But we have no control over it, which is not right. No, no, it's definitely not right.[Maria or Janet W]So we can put in what we can't take out.[David Wilkes]Yeah. Well, no.[David Ramos]We're not all properly registered, but they know who you are and that sort of thing, and they wouldn't have a problem. We had an issue saying, look, we need this money. But the legal department, which is normally in Madrid or Barcelona, they want to look at it.This guy suddenly got an ID, and it's not right. You know, it's fine. That's when it figures, because we're running over it now.But in all fairness, we don't have a relationship with them. And we need to sort it out. Oh, yeah, yeah, yeah, yeah.I mean, I'm hoping, but what's more, if we're not at fault, well, you know, we can go and do it, yeah.[Mike Houston]But I don't see any other business so clearly cited. I don't see anything. I don't see it clearly either.Just on days of meetings, if we could just... Because I see it, we've got 18th of September is the next board meeting. Then we're now talking whatever date it is for the noting.Yeah, let's just say 1st of October. Let's remember that, 1st of October. Then we've got 14th of October is the workshop.In the board meeting in October, I think it was the 20th.[Maria or Janet W]Quite late on, wasn't it? Yeah. Board meeting 23rd.[Mike Houston]23rd of October. And in November, it was the... Because we went all the way.[David Ramos]Yeah, the 28th, I think it went in November.[Mike Houston]No, sorry, 27th.[David Ramos]27th, yeah.[Mike Houston]All right. And do we hold a board in December?[Maria or Janet W]We do.[Mike Houston]And I put a date of the 18th. Because I see as you go towards the end, there's Christmas parties and all sorts of things. Exactly.So round about the 18th.[Maria]Round about the 18th. Let's put the 18th then.[Mike Houston]That'd be good to have those, just jot it down.[David Wilkes]What are we doing on the 1st of October? What's that mean?[Mike Houston]That's the notary. That's the notary. Which only the people who need to be there.[David Wilkes]We all need to be there.[Maria]The thing is, I always say, oh, Covid is my country.[David Ramos]Well, the whole issue is what you're going to do with the restaurant. All these, only the ones coming on should be there. With the SAU, same.But with the restaurants, we'll mix everything up.[Maria or Janet W]But there's also the transport. You don't want anyone.[Mike Houston]You and Thomas have to be in all of them. OK. OK.Any other business outside of that? Going around the table?[Maria or Janet W]Maria? No, the only thing I was going to say, which David's just covered, is it's everything that we agreed that we would do for the shareholders of the 2025 AGM. All the paperwork has gone to the lawyers.It's disappeared into a void. Yeah.[David Ramos]I get the translation, again, of all the internal, all the changes. But you asked all the changes and all that. The only thing is the translators on holiday.That's mine. 5.15. No, no, I'm getting there. You can have a normal translation or a sworn translator, OK?The problem is you can't put them together, especially if it's being done by different translators.[Maria or Janet W]Same language.[David Ramos]So what we're doing is, I'm going to get them all done again.[Mike Houston]We'll document by the- You are going to then, OK. Should we, I mean, should that not be what you've done, in summary? Should that not be, in summary, what we're now waiting to be done, like an action or something?Because you've got your IR internal- Yes. I mean, there's a bunch of stuff that's quite critical. When I say quite critical, one doesn't want it to drift and drift.Let's just call it item articles.[Maria or Janet W]Just call it AGM.[Mike Houston]OK, AGM, yeah. And then we put that, yeah. Registration, whatever.Because I think it's something that's insane. I mean, people are chasing it, but it's, you know, these things.[Maria or Janet W]It might have to be so simple.[Mike Houston]Yeah, I thought so.[Alison]I really hope that we're going to solve them.[Mike Houston]OK, I think that's, I think we're all done then.[Alison]Mike, I've just got a couple of questions. Just to do with SA, just general. The Greens report that I just prepared with Jose Luis, should that go out to members?Are you happy for that to go out to members to see what they've been doing this week?[Mike Houston]Yeah, I don't think there's anything controversial in there at all.[Alison]No, no. I mean, in a week or so's time, it's obsolete, but it's probably quite useful to send to members and get it out tomorrow.[Mike Houston]Yeah, that'd be good. I think, yeah, there's a lot of good stuff in there.[Alison]OK, the second thing is Jose Luis has asked me if he can keep his mobile phone and his laptop.[Mike Houston]I mean, it was something I was going to just raise. I mean, this is a David call, but I mean, the most important thing is he's got, he must have a hell of a lot of stuff on his laptop.[David Ramos]Yeah, that's all backed up. Of course, we had an issue with his hard drive backup. He shouldn't have been, he shouldn't have.So now all this data, work data is there. The problem he's got, he's got a lot of personal stuff on that laptop, which he can't take out. It's a bit of a nightmare.You know, he's got like photos of his children and stuff like that. You should backup your phone onto a computer. The same as with the phone.It's a bit of a nightmare. In all fairness, even though obviously I'm not happy he's leaving, he has given us a very good notice. I mean, he's working here until the last day.I thought he was going to have some time between jobs. He's actually finished his year on a Monday and then the Tuesday, so the 9th of August. He's working, sorry.So I think it's a fair thing to say, you know. I think we're going to be in good terms with us because of the future.[David Wilkes]Just to make sure you backed it, all of the technical material he's got, all of the scientific analysis he's done of the course and then of course, when you pass it on.[David Ramos]It's on our server connected. So it goes onto our server here. All those folders at the same time go on files.It's like David on the server. All my computer gets backed on there. This is why when I work with you here, I'm not on my laptop.I'm on my PC over there. I don't have anything on here really. Maybe photos of my daughter actually.But what happens is, if the car belongs to us, what is the car? No, no, no. The car is a rental agreement.[Alison]Okay, sure.[David Ramos]The next greenkeeper will, boom. So we just roll it on to the next guy. He's going to take it to a bar, get it all cleaned up.He's got a hairy document, loses hair all over the place. And he's going to use our retail.[Mike Houston]So what we agree, Alison's Christian, we agree we'll give him the laptop and the phone. Okay. You all happy with that?I think it's good value for keeping on the right side of him going forward.[David Ramos]I mean, the laptop is five years old. The laptop is worth 100 euros. It's just the hassle of taking all this stuff out.[David Wilkes]That's fine. Let's keep him in. We'll keep him on the right side.Whatever. We need a transitional arrangement with him anyway. Whoever steps in.So he'll be, hopefully for the next two or three months, he'll be talking to him a lot.[David Ramos]Alison's not going to be that much need to talk apart from the greens. The rest of it is pretty standard. The greens are the key.[Mike Houston]Okay, Alison.[Alison]Just one more comment. Can I just ask that, I have to be careful how I say this. Staff at the golf club work certain hours.And I'm just a little aware that more than one member of staff are being asked to work or asked to deal with things out of their normal hours. And I think it's important that our staff have their weekends and they have their time that they're not working and they shouldn't be harassed by the likes of us outside their working hours. Nobody in particular, but it's more than one person.And I just think we all talk to people at different hours of the day. And of course we're not paid. So it doesn't matter to us whether it's weekends or weeks.But I just think that some of our staff shouldn't be bothered over a weekend.[Maria or Janet W]I think Alison though, some of them will answer an email because I sent an email to Robert the other week and he came back straight away and it was a Saturday evening. I didn't mean for it to read until Monday.[David Ramos]It's interesting that you bring that up at the moment. I actually got it here because I need to finish this thing today. There's a course that all staff have to do on digital disconnection.This is a very big thing in Spain right now. Like you could get fined for messaging people outside of working hours. The minimum is 750.It's got a little bit out of line. I'm not saying about just the club because we obviously work on Sundays a week. But the problem in this country is all over the news.You take your two week holiday in August and the boss is sending you where is this or such stupid things instead of looking for it. It's much quicker to ask someone. And the rule is if it's an emergency, you get away with it.But if not, the problem is every single employee. I mean, today is the last day. That's why I had to complete it.And I'm actually doing all the answers because they need to get it done. Now it's aware because this is a big thing. Now, so far we're getting away with it.For example, he's a hair cutting master. And I've asked him, since he's only with one question, wait until you've got a group of questions that he knows what it is like. We've got a problem with nine hole competitions.So will it qualify? No, this club is not. Don't get 20.Don't just send him straight there. He might be with a baby in his arms and it's not appropriate. Hold until you've got something that's relevant.And if you can wait until Monday, always. And that's why I'm telling you because obviously you've got all these WhatsApp groups. And it's so easy.You know, it's in the margin, the calling answers. I say, look, I'm sending, I tell them, hold it on silence. And just look when you're there.If it's important, they'll repeat. It's happening right now, but that'll be the one time to defend the fines. And we've been approached already.[Mike Houston]So say, hey, you know, we need to, we need to be a little bit careful. I think we either make one rule or we don't. You know, you either have to say, you're not going to communicate after hours.And we stick to it. Unless it's an emergency. Yeah, absolutely.[David Wilkes]And I'm comfortable with you receiving a text or a question. And if we're working, say until whatever hour it is at night, and we've got something on our mind which we need to resolve to keep the work going. And do you mind a question there?[David Ramos]Personally, I admit if he's out of hours at five past seven in the morning, but I don't think it's right you sending me a message at 11 o'clock at night on a Saturday. Because I might be out with my wife. Well, I prefer if it's the rule, and I apply it with the rest.I apply it with Robert, but Robert has said that.[Maria or Janet W]Yeah.[David Ramos]If we can wait until tomorrow, because it's not an emergency. I said, we're not a hospital in Gaza. We're a government.So if we can wait until the day after, things are not critical, we should wait until the day after. Because you might see the message, or I mean, for example, you got it so you can't see that you've read the message or not. But I'm noticing this, not just about this, and many other businesses and friends who go, restaurants who go, you know, things like that.Because I want to be so intrusive, an email out of line, because I can decide when I open the email. With a WhatsApp at 11 o'clock at night, which has happened to me, and I'm not saying just this call, it's just, I mean, Sheila's a fantastic example. Sheila was sending me a message five past six in the morning.Now, I get up at 5.40 and already go to the gym room. But other people don't. And they told me like, because I had to have a phone connected because of the alarm going off.But a lot of people, they don't have that because they've got no red tape. So it's a matter of having a bit of sense that just because you're a night owl and you're an early bird, I don't need to suffer. That you're going to send me at one o'clock or 11 o'clock and you're going to send me at seven.You know, it's, that's.[David Wilkes]I agree. I'd rather not suffer at all as well. I'm in the same boat, so.[Mike Houston]I think it's sort of one way or the other, because the thing that I have definitely, so I'm dealing with someone and the next minute he's off. All right. He goes off on four days leave.We never go back.[Maria or Janet W]Yeah.[Mike Houston]But I'd say, you know, in the middle of having a discussion with him about some event or something, I just keep communicating with him. I apologise, but I say, look, I'm sorry, but I need to get an answer for this. I don't mind.I think as a board, what we should be saying, the law of the land is that you should not communicate with staff outside the normal working hours.[Alison]I agree. One hundred percent.[Mike Houston]Unless it's an emergency, and in which case I would say anyone should send a message to say, do you mind if I ask you something with regards to this? Because I need it for something that I'm doing immediately or something like that. And the person will say, yeah, I can talk to you in a couple of hours.I can talk to you. Because I quite often say now, I say, look, I'm sending you this, but I know it's Monday morning. But I'm doing it because that's what I remember.[Maria]If I don't, I think how you communicate, as David said, if you send an email, a recipient has a possibility to answer and not answer. I mean, I think sending a mail doesn't have to be answered. But having a phone call at 11 o'clock, I think is inappropriate.So it is. The rule should be do not contact people outside the office and any communication outside that should occur by mail. And then the recipient has the option to respond, they can respond.If it's urgent, then you give a call and say, I've got an urgent call, can I contact you? So make the call by telephone and say, I need to talk to you. Can I talk to you?Yeah, I think it's an emergency.[David Ramos]I mean, for example, the recent you saw, there was a blockade Dalton. Why? Because he was doing it out of hours.He was being on Saturday morning, saying, well, you think the range of the ropes? I mean, the guy is a bloody idiot. I mean, honestly, he was like furious.I mean, my two kids, my wife is like that. And I got this guy taking photos. He was like, what's all this about?So he blocked him. And that's what people do. I don't know.Well, I only blocked my call, but it was completely unfair. I guess that's fair to tell you what we should do. I think we need to know the committee.I think that's what happened. I mean, he does it to me on a Saturday. Look, with the range, you've got this thing.Well, have you seen the nets? In fact, Saturday morning, I'm in the supermarket. I got the Dalton sending this.[Mike Houston]Is there a regulation that's out there? A formal, a legal regulation?[David Ramos]Oh, yeah, yeah. I'm actually having to write the bloody protocol for this.[Mike Houston]This is not to do with the staff.[David Ramos]It wasn't to do with the board. It's between Robert sending a message to Paulo, it was his holiday and things like that.[Mike Houston]Because I think what, from a board perspective, what we want to start with is to say, this regulation is now in place. And from our perspective, and the club, these are the guidelines. I mean, I think Barry, you've probably got it.OK, I'll make it. Mate, if you write something up, I think, you know, yes, get hold of someone on WhatsApp or phone, you know, let them know you need to talk to them. When will they be free or something?And if it's otherwise, if you have to communicate, do it on Monday morning or whatever. I'm translating what I have to do for the team here. Because that's going to be pretty much their day.Tell the club the same thing. I mean, the club needs to be told, officials of the club need to be told the same thing.[Maria]I think if we can agree on something first, then we can agree and then say to the committee, the board has said this and then inform them, could you please follow the same guidelines?[David Ramos]Yeah, Robert has to take that to a consulting point. Then he gets bombed, like, oh no, it needs to go out now. And it's the committee or the people.And it's like, he's on holiday. I mean, he's actually right now on holiday and he's constantly connected because of everything that goes on. And I don't want, because that's how you burn out.That's what the course is teaching you. You end up burning out and you lose your interest in work. OK.[Maria]Yeah, I'll have to do it this weekend. What I'll do is I'll print the minutes correctly. I'm meeting Maria in my next week, you can't worry about that.[Alison]I'm not sure that we have David, who do I send the Greens report to if Robert's away?[David Ramos]No, no, no. Send it to me, I'll sort out the Greens report.[Alison]Are you sure?[David Ramos]Yeah, yeah, yeah. I'll figure out how to do it.[Alison]Well, you have it anyway. You've got it.[David Ramos]Oh, but I don't know. OK. Wasn't there spelling mistakes or something I read somewhere?No, the Greens report was very speckled. I don't know if you've seen it. OK, no.OK, fine, fine. I'll get it sorted.[Alison]OK, thank you.[David Ramos]All right. And can it be tomorrow?[Alison]Sorry?[David Ramos]I'll send it out tomorrow, OK? I just need to compress the file and do some things to it before.[Alison]Yeah, yeah, yeah, yeah, of course. As it's the end of the week, it probably needs to go out before everybody starts playing, really.[David Ramos]No, no, absolutely. Absolutely.[Alison]And Mike, do we work out a date? I mean, I'm relatively free now if we want to interview this guy. If you just tell me when's best and when you can make.[Mike Houston]I'm going to say, I'm pretty well tomorrow. I can do it almost any time before Saturday morning before 16 teams or whatever.[Alison]Monday, I'm free. Tomorrow.[Mike Houston]Well, I can talk to you on a Saturday now as well, Alison.[Alison]I can do Saturday. Saturday is not a problem. But I can be free tomorrow, Saturday or Monday.[David Ramos]How do you want to do it? You want him to come over here and you're on Zoom with Alison?[Mike Houston]I wouldn't mind if he's here. Physically, I'd prefer that. And then you come in on Zoom.[Alison]OK.[Mike Houston]It was nice just to meet the guy. Well, listen, I'd rather send my guy. No, I'd meet you.Get a much better feel for someone.[Alison]I'd like to be there, but unfortunately, the night-to-day rule won't let me.[David Ramos]When do you want me to tell this guy?[Mike Houston]Would you like to do it? Should we do it Monday morning?[Alison]If that's fine with me, if you can work that.[Mike Houston]I'm going to finalise and finish it. Yeah, yeah, yeah. I'll definitely do it.OK, Monday morning.[Alison]OK, if you can do that, that's fine with me.[Mike Houston]OK, thank you very much, guys. Thanks, Alison. Much appreciated.[Maria]Thanks, all. OK. Do you want to answer in a type way, your way, or not?Yeah, yeah, sure. Because you've got, you may still have the money, but you should be able to. Oh, I didn't hear that.All right.[Maria or Janet W]How about Tuesday the 9th? What's your calendar?[Maria]Quarter of the 2th. Quarter of the 2th.